Tyra Robinson, M.S. Email & Phone Number

BetterMynd partners with colleges and universities to extend the impact of their counseling services through our flexible online services including individual therapy, psychiatry, and 24/7 crisis and support line.Our mission is rooted in the personal mental health journey of our founder, Cody Semrau, who experienced a mental health crisis as a college student and was inspired to help students like himself have greater access to stigma-free, individualized mental health care.Our team is guided by core values that reflect our dedication to student well-being and deep collaboration with our campus partners:Care DeeplyAssume the Best in Others and OurselvesDemonstrate OwnershipSeek Continuous GrowthRecognize and Respect Our Differences

Atlanta, Georgia, United States

☑️ Proactively managed a portfolio of 30+ accounts, consistently achieved an average NPS score of 79, showcasing ongoing customer satisfaction and loyalty☑️ Implemented a consultative sales approach that ensures LanguageWire's products align with customer goals, exceeded quarterly metrics and contributed to a 45% increase in order intake☑️ Collaborated with cross-functional teams to identify and mitigate risks, resulting in an impressive 25% increase in user adoption of LanguageWire's products☑️ Successfully expanded ongoing service packages, collaborating with the sales team to identify opportunities and contributing to a 15% increase in expansion opportunities for LanguageWire

Atlanta, Georgia, United States

☑️ Managed a portfolio of 350+ clients and maintained professional relationships with key stakeholders to impact client satisfaction and ensured 100% of solutions identified accurately addressed issues ☑️ Consulted 350+ clients regularly on a tailored success plan as soon as they were in my pipeline to clearly define success from start to finish contributing to an ~80% retention rate ☑️ Facilitated quarterly onboarding for 80+ new clients focusing on best practices for ed tech platforms to drive product adoption☑️ Mobilized employee engagement team to create events and resources focused on DEI initiatives maintaining an 87% employee retention rate☑️ Slashed client inquiries by ~35% through the creation and delivery of a product/services knowledge base ☑️ Maintained an analytical attitude, using data to best understand client satisfaction and identify opportunities for improvement

Atlanta, Georgia, United States

☑️ Worked with cross-functional teams to resolve complex customer issues and escalate urgent matters as needed.☑️ Led 75+ on-site training/webinars to ~1,500 clients ☑️ Spearheaded employee experience task force focused on employee climate survey analysis, employee retention, and DEI initiatives resulting in a ~15% increase in employee satisfaction ☑️ Managed a team of customer success representatives, providing leadership, guidance, and support to ensure that customer needs were met and exceeded

Atlanta, Georgia, United States

☑️ Mobilized unit for growth by creating repeatable and scalable processes and defined roles and responsibilities - grew the team from 6 to 15, maintaining a 95% employee satisfaction rate☑️ Increased staff technology adoption by ~35% through training workshops and 1:1 coaching ☑️ Utilized customer relationship management (CRM) software to track and manage interactions, identify trends and issues, and develop personalized solutions to address needs.

Atlanta, Georgia, United States

☑️ Implemented an organized administrative system to improve productivity ☑️ Managed a support team of 4 staff members

Winter Park, Florida

☑️ Managed support staff ☑️ Maintained and updated schedules, calendars, and agendas; verified the availability of internal and external participants☑️ Streamlined payroll process to increase efficiency and ensure accurate and timely payments☑️ Created a social media marketing campaign to drive revenue

Orlando, Florida Area

☑️ Consulted prospective students on research opportunities ☑️ Planned quarterly events to increase research program visibility on campus ☑️ Created a target event that increased transfer student engagement by 20%

Master Of Science - Ms, Social Foundations Of Education

◾️ Earned a degree with a 4.12 GPA while working full time ◾️ Degree focus was a DEI approach to understanding and solving educational.

Bachelor Of Arts - Ba Honors, Anthropology

◾️ Earned a degree and a GIS certificate with a 3.75 GPA while working 35 hours per week ◾️ Completed an undergraduate thesis.

Associate'S Degree, General Studies

◾️ Earned a degree with a 3.8 GPA while working 25 hours per week ◾️ Phi Theta Kappa