Pascal Troxler Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

Championing a broad range of projects in roles including Business Analyst, Requirements Engineer, and Project Manager throughout the organization.- Guided the transition to Salesforce and Pardot, moving away from SAP CRM 7, as the Project Manager.- Orchestrated the coordination and execution of internal AI solutions development.- Engineered internal interface solutions that act as essential conduits among diverse company systems, thereby optimizing operations and bolstering interconnectivity.

Greater Zurich Area

- Executed the implementation of customer ERP systems and modules, focusing on enhancing operational processes and system capabilities across Order Processing, Supply Chain Management (SCM), Customer Relationship Management (CRM), Service and Contract Management (SVM), and E-Business solutions.- Acquired in-depth knowledge of Abacus’ suite of internal tools, including the Business Process Engine for workflow automation and AbaReport & DataAnalyzer for advanced reporting and business intelligence insights.- Demonstrated proficiency in deploying and customizing Abacus’ e-commerce solution, AbaShop, tailoring it to various online retail and web portal requirements.- Gained extensive experience in developing and managing APIs and interfaces, particularly for logistics service providers, to facilitate seamless data exchange and system integration.

Greater Zurich Area

Spearheaded IT operations for the Swiss subsidiary, orchestrating significant technological upgrades as project manager. Key projects included:- Executing a full-scale hardware refresh, transitioning clients, servers, and network devices to Windows 7.- Establishing a comprehensive IT security and backup strategy.- Integrating a new CRM system with the ERP system to ensure real-time data connectivity.- Transitioning to a digital CTI solution from legacy telephony, achieving live ERP system integration.- Implementing the Abacus Service and Contract Management (SVM) module to boost service delivery and operational efficiency.

Greater Zurich Area

Responsible for spare parts handling such as quotations, purchasing, warehousing, inventory, delivery and invoicing. Later responsibilities included negotiating contracts with logistics service providers and managing the entire warehouse.