Troy Bower Email and Phone Number
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Senior operations, fulfillment, and client relations leader with over 15 years’ experience in manufacturing. Proficiencies include headcount planning, resource allotment, inventory controls, and budgeting, forecasting, and international logistics, with a heavy emphasis in client satisfaction. Fearless, insightful, resourceful, outgoing, and ready to join a firm in need of a senior manager who provides exceptional service while driving toward critical, time-sensitive goals.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬►►► Currently open to new employment opportunities. Please reach out to me at: tbower@austin.rr.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Spibelt
View- Website:
- spibelt.com
- Employees:
- 17
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Operations ManagerSpibelt Jan 2016 - PresentAustin, Texas Area
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Director Of Operation Services, Customer Operations, And Account ManagementDurcon Inc 2010 - 2014Taylor, Tx● Led three divisions with 40+ employees/managers, including drafters, schedulers, estimators, operators, inventory analysts, warehouse/logistics crews, material handlers, and client coordinators/CSR’s● Managed $3MM operating budget, $3.5MM freight expenses, $40MM in customer accounts, $5MM in inventory, and $55MM in annual B2B sales of firm’s $70MM annual revenue ● Reduced drafting OpEx by 20% in year one, and lowered document control headcount costs by 50% in under 12 months through automation and paperless processes that increased client satisfaction by granting them immediate access to drawings via dedicated web portal ● Directed complex plant scheduling for simultaneous production of more than 10,000 unique custom fabrication pieces each week, identifying and staffing against specialized skills needed for each fabrication● Developed/strengthened client relations with senior execs, providing products for labs at National Oceanic and Atmospheric Association, Federal Bureau of Investigation, UT Austin and other universities, Center for Disease Control, and many privately held firms● Collaborated with VP of Sales and sales team to accommodate and navigate tight/difficult delivery schedules and perimeters at client sites to avoid cost increases, reduce installation delays, and increase satisfaction● Drove down warranty budget and replacement costs by 20% through quality control, cross-functional training, and launch of mentoring program● Heavily involved in integration of product lines from two merging facilities (one using DOS software), forcing creative workarounds, phasing out SKUs, combining duplicate depts. for customer service and drafting, and decommissioning plant ● Integrated full secondary product line, maintaining all SKUs, master pricing, working with fabricators on production, sales and service teams, and act as both Voice of the Customer and Voice of the Plant -
Customer Service Manager And Account ManagementDurcon Incorporated 2007 - 2009Taylor, Tx● Supervised customer service team, logistics, and document control staff of up to 15 people while leading business development from existing clients, conceptualizing products, and strategizing against deliver perimeters● Developed new accounts for products that were used in Thermo Fisher, ISEC, Sheldon, Institutional Casework, Bedcolab, CIF Lab Solutions, Diversified Woodcraft, Kawaunee Scientific, Lab Crafters, Labconco, & many more
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Senior Account ManagerDurcon Incorporated 2005 - 2007Taylor, Tx● Maintained direct B2B contact through full account life-cycle for all Eastern and Canada territories, including contract terms, program budgets, schedules, operational activities, fulfillment, and post installation follow-up
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Fulfillment Operations ManagerSydcor 2002 - 2004Austin, Tx● Administered device and part recalls and replacements for clients that included Dell, growing from startup operations through to management of 50-person team● Rehabilitated Austin Shipping and Receiving divisions to implement audit-worthy ISO processes that standardized efficiency, vendor compliance, and cost containments, allowing for agility, velocity, and accuracy that attracted larger clients such as Dell● Visualized and launched Assembly division to serve client retrofit and recall needs, and co-created outsource solutions to aid clients in cutting costs● Built and managed Call Center, providing clients with Failure Occurrence Hotlines/support for retrofits & recalls● Key leader in launch of Nashville operations, including distribution center and fully operational assembly department, in under three weeks -
Account/Project ManagerCerqa 2000 - 2001Austin, Tx● Managed all fulfillment accounts, established Returns department, worked with client marketing teams to design component packaging, and tracked and managed all inventory levels ● Provided IDT (client) with packaged calling cards, pagers, and cell phones for retail and on line sales, and helped write programs needed to allow for collection/reporting all electronic signatures from activations● Worked with Dell to govern and manage for extremely fast-paced recall/warranty issues, including battery recall for class-action lawsuit -
Senior Account ManagerLaboratory Tops Inc 1996 - 2000Taylor, Tx● Directed Customer Service and Order Entry departments and managed 480 accounts totaling $10MM in sales● Performed multi-phase project management, divisional restructures, cost estimating, pricing setting, and new product developments● Developed new estimating and drafting system in-house; made design recommendations, conducted beta testing, bug triage, and staff training for roll-out completion● Partnered with engineering department on new product development design and roll out, attended trade shows and traveled to meet customers and provide onsite product training, and oversaw onsite projects to ensure product installations and quality standards were met
Troy Bower Skills
Troy Bower Education Details
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Business Management
Frequently Asked Questions about Troy Bower
What company does Troy Bower work for?
Troy Bower works for Spibelt
What is Troy Bower's role at the current company?
Troy Bower's current role is Production Manager at SPIbelt.
What is Troy Bower's email address?
Troy Bower's email address is tb****@****.rr.com
What is Troy Bower's direct phone number?
Troy Bower's direct phone number is +151264*****
What schools did Troy Bower attend?
Troy Bower attended Temple College.
What skills is Troy Bower known for?
Troy Bower has skills like Team Building, Operations Management, Project Management, Budgets, Contract Negotiation, Continuous Improvement, Strategic Planning, Product Development, Project Planning, Management, Sales, Manufacturing.
Who are Troy Bower's colleagues?
Troy Bower's colleagues are Spibelt Marketing, Samuel Overton, Mariam Agazaryan, Mba, Melissa Meyer, Michelle Morones, Amanda Cooper, Kevin Mahon.
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Troy Bower
White Sands, Nm
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