Troy Hackney Email & Phone Number

Chapel Hill, Nc, Us

Raleigh-Durham-Chapel Hill Area

Durham, North Carolina, United States

Durham, North Carolina, United States

Plan, configure and troubleshoot the internal computer network for SEAA. Provide technical service support and monitor/develop procedures for personal computer and LAN management. Advise department managers on software applications, peripheral equipment, security functions and future network or associated requirements in departmental areas. Provide technical expertise for all LAN users in the areas of training and problem resolution. Ensure that personal computers and the LAN are functioning properly and are available for intended use.• Responsible for the configuration, administration, maintenance, and support of the Windows Active Directory, IBM i525, Simpana Backup Solution, Kantech Building Access, IBM Content Manager, Microsoft Exchange, FAXpress, Netbotz, SQL Server, Lumension Update Server, Symantec Antivirus Server, and VMware infrastructure.• Responsible for the configuration, administration, maintenance, and support of the SEAA telephony system, voicemail, and Callpilot (Automated Call Distribution system).• Responsible for the configuration, administration, maintenance, and support of the IBM DS3400 SAN, IBM Blade Servers, Dell PowerEdge Servers, and Powerware UPS systems.• Responsible for the configuration, administration, maintenance, and support of the Cisco Ethernet switch stack, independent switches, SAN fabric, and other networking devices.• Responsible for working with external vendors or resources (Dell, IBM, Lenovo, Samsung, etc.) as needed to ensure timely resolution of problems.• Project Management responsibilities include: creating a project management plan, creating a project plan, developing & directing a project team, organizing meetings, managing the project activities, monitoring and controlling the project work, communicating status updates to the project team, and develop risk mitigation strategies.

Raleigh, North Carolina, United States

Perform AS/400 operator and help desk technician duties. Responsible for monitoring fifteen AS/400 mainframe systems and over fifty Windows servers. Handle Windows, AS/400, and Audix user account issues, and I am the first person to troubleshoot computer hardware and software issues for both Windows and iSeries operating systems. I am used in on-call support role for monitoring Windows and iSeries systems from home on weekends. Answer phone and open help desk tickets with correct technicians for all computer related problems not resolved immediately. Execute batch jobs and print reports for iSeries and Windows systems. Prepare and document daily system backups for off-site delivery. Currently learning iSeries administrative duties.• First person to attempt resolution of any IT related issues.• Perform backup duties for Lotus Notes Administrator, phone engineer, and all Midrange Operators and Administrators.• Execute batch jobs and print reports.• Troubleshoot Windows software and repair hardware.• Perform weekend on-call duties and perform complete system backups of all IBM systems.• Resolve Windows, Audix, and AS/400 user account issues.• Perform support on Audix telephone system.• Member of Safety Committee and Special Interests Committee.• Use IBM tape librarian system to perform backups of all systems.

Chapel Hill, North Carolina, United States

Responsible for daily and on-call AS/400 operator duties for over 110 workstations and over 70 printers nationwide. Managed over 100 networked client and server computers as well as 40 stand alone computers in over 35 locations. Responsible for maintaining network security, creating and deleting Windows user accounts, groups, and policies. Maintained AS/400 and Windows server backups, repaired Intel based computers using Windows 9x/2000/NT 4.0 as needed, tested and documented all software, plus full responsibility for all computer based training.• Helped in the installation and training of employees for a central dispatch system that connected over 35 remote locations via frame-relay to corporate AS/400.• Setup corporate LAN, which included the pulling of network cable, installation of switches, creation of new corporate Windows domain, and installation of Windows networking clients.• Configured all of corporate office for T-1 internet/email access over existing network using a firewall for security.• Responsible for all corporate Microsoft Windows server and networking duties.• Trained and supervised two computer operators to insure daily AS/400 tasks were met.• Traveled nationwide for all IT installations and training of corporate employees .• Primary and on-call support for Windows environment and AS/400 workstations, printers, line outages, backups, and daily printing duties.• Standardized software and hardware installations, helping to decrease installation time as well as computer downtime during troubleshooting.• Helped in moving in-house payroll processing to a third party vendor.