Troy Lapiene Email & Phone Number

Enterprise Content Management (ECM) Expertise: Served as the Administrator and Subject Matter Expert (SME) for Avista’s ECM applications, Open Text: Captiva and Documentum platform, supporting 33 internal servers. Managed the encapsulation of thousands of invoices, contributing to the company’s $1.78B annual revenue.Back-Office Operations Support.

Customer Technology Operations Support: Served as the primary support link between Avista and its 400,000 utility customers, ensuring reliable access to MyAvista.com for managing accounts, reporting outages, and addressing utility issues such as downed trees and power line damage.System Uptime Maintenance: Focused on maintaining 100% uptime for.

Contrated Via Volt Workforce Solutions

Subject Matter Expert (SME): Specializing in hardware (desktops, laptops, tablets, handhelds, rugged devices, printers, scanners, and peripherals), operating systems, and distributed systems technologies.Project Design and Documentation: Furnished design work for the Project Management Office (PMO), ensuring adherence to project methodology guidelines..

Spokane, Washington Area

Project Leadership and High-Profile Support: Spearheaded technical projects and served high-profile clients, ensuring successful deployment and post-deployment support of software and hardware systems.Analytical and Detail-Oriented: Applied a systematic approach to deployments, excelling in troubleshooting, warranty resolution, and documenting outcomes to.

Comprehensive Technical Support: Delivered Tier I and II technical support for an enterprise infrastructure supporting 3,000+ user accounts, 5,000+ devices, 1,000+ applications, and 200+ printers.Customer-Focused Problem Solving: Achieved First Contact Resolution (FCR) by engaging directly with end users to gather data, conduct root cause analyses, and.

 Project Leadership and High-Profile Support: Spearheaded technical projects and served high-profile clients, ensuring successful deployment and post-deployment support of software and hardware systems. Analytical and Detail-Oriented: Applied a systematic approach to deployments, excelling in troubleshooting, warranty resolution, and documenting outcomes.

Spokane, Washington Area

Technical Advisement and Leadership: Supported Project Managers and Engineers in current and future projects by providing technical guidance and application expertise, managing a four-member technical team.Virtual Infrastructure Administration: Administered Citrix (XenDesktop and Citrix Receiver 5.6/7.6) and vSphere 5.5 environments, customizing VDI via.

Spokane, WA

System Deployment and Configuration: Managed Windows XP and Windows 7 deployments, including image building, application compatibility testing, data migration, and inventory control to ensure seamless system upgrades.Hardware Lifecycle Management: Oversaw the return, decommissioning, and RMA processing of various hardware, including desktops, laptops.

Spokane Valley, WA

(3-month Contract for POS upgrade with Shoe Carnival)Demonstrated superior customer service skills, validated through daily contact with clientele, consisting of: store managers, district managers, and corporate IT dept. Guided customers, via phone and remote desktop, through system upgrade installation, server/network configuration, VeriFone Pin Pad.

Spokane Valley, WA

(Volunteered during semester breaks)Supported IT Staff re-imaging computers, utilizing Clonezilla and XP Pro.Aided IT Staff in complete tech-upgrade of multiple classrooms in excess of 100 pc’s; consisting of removal of legacy hardware, and complete re-installation of pc’s, re-wiring of cat5e cabling, and imaging/ migration from Win XP to Win 7.

Scheduled training and maintained data base for approximately 500 unit personnel, in accordance with mandated requirements in: general and specific military subjects, technical skills, safety procedures, and annual training.Implemented the employment, maintenance, and logistical support of the organization’s assets to include 48 mechanized vehicles (AAV).

Implemented the employment, maintenance, and logistical support of the organization’s assets to include 48 mechanized vehicles (AAV) and their associated weapons, equipment, and support gear valuing in excess of $110,000,000.Coordinated embarkation of unit vehicles and 191 personnel for over-sea deployment.Monitored unit hazardous material section.

Led a team of 7 staff developers to create, coordinate, and implement 7 “Programs of Instruction” (POI) for formal military school. Target audience consisted of entry level members to senior staff advisors. Quality control management for 7 POI, for approximately 2,000 annual student through-put, to include training aids, handouts, media design, equipment.

Dallas TX

Administered preliminary screening and administrative processing, scheduling physical examinations, completion of enlistment documents, and maintaining accurate records.Served as a Recruiter assigned one-man office for independent duty. Conducted initial contact/screening of 3500, 12th grade students spanning throughout 17 high schools. Achieved or.

Bs - Isc, Information Systems And Cybersecurity, Gpa 4.0

Activities and Societies: National Technical Honor Society, Information Technology Club

Nsa, Network And System Administration/Administrator, Gpa 4.0

Activities and Societies: Valedictorian, summa cum laude Graduate, National Technical Honor Society

Bachelor’S Degree, Bus. Admin/ Psychology, Gpa 3.84

Activities and Societies: Currently pursuing degree...10 Credits remaining.

Aas, Bus. Administration, Gpa 3.74