Troy Nutter Email & Phone Number

University Park, Illinois, United States

Dallas, Texas, United States

Garland, Texas, United States

• Manage a team of forklift operators to outbound 400,000 to 600,000 lbs of freight daily; ensuring that work performed is in line with company values, guidelines, and goals.• Directly promote the safety of all employees of XPO through the training and reinforcing of safe job behaviors. These interactions are documented and reviewed to better focus safety efforts within the service center.• Weekly 1 on 1 reviews with my staff to provide focused, individualized insights into opportunity for improvements to efficiency, damages, and service.• Other responsibilities: equipment maintenance, DOT/OSHA compliance, ordering and receiving of tools and supplies.• Communicate with customers and their representatives to satisfy any needs. Commonly done by: locating freight, providing thoughtful and accurate answers to customer inquiries, and ensuring the execution of operations matches customer needs.• Contribute to profitability of the SIC by managing the efficient and productive use of labor hours. Working in tandem the Weights & Inspections team and Customer Service Representatives to maximize profitability of all shipments through correct freight classifications and accessorial charges.• Facilitate the communication of information between multiple levels of XPO and across multiple departments. • Assigned to multiple areas of responsibility as needed: Inbound, Outbound, Dispatch, and Planning.

Grapevine, Texas, United States

• Direct 2 dock-leads over small teams to accomplish all necessary inbound and outbound work. Typically processing 150,000 to 250,000 lbs of freight.• Dispatch drivers to customer locations to facilitate efficient pickups.• Respond to customer e-mails, providing high levels of professionalism and satisfaction.• Communicate inbound feedback, hot shipments, and other pertinent information with other transfer stations nationwide.• Employ hands-on leadership skills to train and promote the use of best practices and safe work behaviors on the cross dock.• Use of WMS to track shipments throughout the network. Updating statuses to better provide accurate information.

• Coordinate the daily functions of a 10-15 person workforce to exceed goals in safety, service, and production.• Establish safe work practices within the work group by providing daily feedback and reinforcement. • Oversee work to ensure satisfactory customer service results including on-time delivery and damages.• Balance hours worked against volume processed to meet production goals.• Train and develop new team members to facilitate successful onboarding and further their roles with the company.• Evaluate the job performance of all employees within workgroup; providing coaching and training based on their individual results.• Ensures work environment and processes are in-line with UPS policy and values.• Skilled in all aspects of hub operations, oversight of operations including inbound, outbound, building automation, sortation, and control room.• Develop action plans with other members of management to outline strategies for continuous improvement in key performance metrics.• Maintain excellent communication across multiple levels of the organization.

Bachelor Of Science - Bs, Business Administration, Management And Operations

Associate'S Degree, Business Administration, Management And Operations