Self-taught Coder with over 5 years of experience coding in languages like Python and C. I'm looking for remote work as either a Software Engineering Intern, or Junior Developer.

Answer incoming callsRespond to crisis and high-risk calls, when they occur, according to MHASF proceduresDebrief challenging calls, chats, and other situations as needed via call, chat, and ZoomTools used - Use a minimum of 10+ browser tabs - (9 different apps) on a daily basis to manage position.Keep detailed documentation of all calls and instant messages using an iCarol database program and FEMA's online data systemUse active listening and peer counseling skills to… Show more Answer incoming callsRespond to crisis and high-risk calls, when they occur, according to MHASF proceduresDebrief challenging calls, chats, and other situations as needed via call, chat, and ZoomTools used - Use a minimum of 10+ browser tabs - (9 different apps) on a daily basis to manage position.Keep detailed documentation of all calls and instant messages using an iCarol database program and FEMA's online data systemUse active listening and peer counseling skills to understand the person’s needs and respond appropriatelyDefine and develop recovery goals with callers, collaborating and offering tools to create plans to meet their goalsProvide referrals to community groups, educational resources, peer based services, etc. as appropriateFacilitate conversations exploring self-care and coping skills with callers as appropriateGather and record demographic and other survey informationSubmit reports and other necessary forms punctually Show less

Responsible for the Men and Boy's Departments. Work alone 95% of the time. Duties include: Sales, Cashiering, Daily Inventory, Stock Merchandising, Training new employees, Training others on touch-screen monitors. I'm known by most customers by name, so I figure I must be doing something right!

"Troy assisted in the upgrading of our website by migrating data from the old site to the new site, designing page layouts using HTML, and proactively identifying options to improve how users interact with the site. Troy also helped to clean up the data in our CRM system, Salesforce. The work required an attention to detail to ensure accurate input of data. He also helped research our grantees to make sure the current data in Salesforce was accurate."

Hired to do bilingual support for Lyris HQ and EmailLabs Email Campaign Management SoftwareSalesforce (SF) knowledge base authoring and case documentation.Worked on both chat (Angel) and phone simultaneously. Email Campaign HTML - CSS rendering troubleshooting.Web Analytics troubleshootingTriggered email and List Segmentation-related troubleshootingTroubleshooting of failed API callsSalesforce to Lyris HQ Integration troubleshootingLanding Page configuration and… Show more Hired to do bilingual support for Lyris HQ and EmailLabs Email Campaign Management SoftwareSalesforce (SF) knowledge base authoring and case documentation.Worked on both chat (Angel) and phone simultaneously. Email Campaign HTML - CSS rendering troubleshooting.Web Analytics troubleshootingTriggered email and List Segmentation-related troubleshootingTroubleshooting of failed API callsSalesforce to Lyris HQ Integration troubleshootingLanding Page configuration and code editing-related troubleshootingTroubleshooting of opt-in formsUnicode-UTF8 foreign char-related troubleshootingAccount CreationsCompleted major contract analysis project during weekends and beyond regular FT duties. Show less

Multilingual Tech Support Position for an online auto auction company that has clients in 86 different countries. I provided Technical Support in English, Spanish, and German for both English and non-English based versions of XP, Vista, IE, Firefox, etc. On the front end we support the website, which is mainly Java-based. On the back end we troubleshoot account issues using an AS400 database.

Provided STS (2nd / Final Tier Support) for ATTIS (AT&T Internet Services) DSL Customers. Over-the-phone troubleshooting of Internet connection issues on Vista, XP, Win2K, and limited scope of support on older OS's like Win98, WinME. 6 weeks of FT training on CIDR Networking and Router / PC / MAC Troubleshooting.Helped residential and business DSL customers configure their networks by showing them how to connnect their individual computers, routers, modems etc… Show more Provided STS (2nd / Final Tier Support) for ATTIS (AT&T Internet Services) DSL Customers. Over-the-phone troubleshooting of Internet connection issues on Vista, XP, Win2K, and limited scope of support on older OS's like Win98, WinME. 6 weeks of FT training on CIDR Networking and Router / PC / MAC Troubleshooting.Helped residential and business DSL customers configure their networks by showing them how to connnect their individual computers, routers, modems etc. based on CIDR guidelines. Show less

Hired specifically to provide Technical Phone Support to German-speaking Travelers who had rented the company's motorhomes and who might be having on-the-road emergencies: accidents, breakdowns, thefts/robberies, system failures: heating/cooling/refrigeration etc. Provided assistance as well in the following source-target language combinations: Spanish to Portuguese / Spanish to Italian / Very limited French with use of online translation engine. eg BabelfishVoted "Employee… Show more Hired specifically to provide Technical Phone Support to German-speaking Travelers who had rented the company's motorhomes and who might be having on-the-road emergencies: accidents, breakdowns, thefts/robberies, system failures: heating/cooling/refrigeration etc. Provided assistance as well in the following source-target language combinations: Spanish to Portuguese / Spanish to Italian / Very limited French with use of online translation engine. eg BabelfishVoted "Employee of the Month" June 2005 Show less

Hired to provide Technical Support to primarily German-speaking EMEA-based clientele for a Database Software Company. When support calls dwindled beyond even English-speaking Support Engineers I ended up serving almost exclusively in Technical Translation / Technical Writing in both German and Spanish, as well as screening, summarizing and documenting support calls to be entered into the BITTS Helpdesk / CRM database. I also created the Worldwide Tech Support Department's… Show more Hired to provide Technical Support to primarily German-speaking EMEA-based clientele for a Database Software Company. When support calls dwindled beyond even English-speaking Support Engineers I ended up serving almost exclusively in Technical Translation / Technical Writing in both German and Spanish, as well as screening, summarizing and documenting support calls to be entered into the BITTS Helpdesk / CRM database. I also created the Worldwide Tech Support Department's Intranet, and provided Admin Support services for the Director of WW Support, Francine Bowman. Technical Writing projects included the translation and rewriting of a 200 page VAR training manual, on the Team Developer 4GL Programming language. (Originally written in German) Show less

Worked in first-level NOC Support for altavista.com, shopping.com, and other sites belonging to the Altavista name. Ultimately, the .com collapse hit the company hard, and we were all laid off.