Troy Parker, Gms-T Email & Phone Number

Gilbert, Arizona, United States

Phoenix, Arizona Area

•Work with clients to identify strategic opportunities to increase product utilization, build efficiencies in current process, share best practices, etc.•Work with Client Solutions Business Analysts to review issues logged by client to ensure completeness and provide direction on solutions and oversight of client communications. •Work closely with Client Solutions Executive to address the needs of the client in a timely manner.•Lead bi-weekly or monthly client working sessions to… Show more •Work with clients to identify strategic opportunities to increase product utilization, build efficiencies in current process, share best practices, etc.•Work with Client Solutions Business Analysts to review issues logged by client to ensure completeness and provide direction on solutions and oversight of client communications. •Work closely with Client Solutions Executive to address the needs of the client in a timely manner.•Lead bi-weekly or monthly client working sessions to resolve issues, drive results and explore new opportunities for feature adoption. •Meet with PM and Implementation Manager on a bi-weekly or monthly basis or in other critical implementation meetings to talk through work being done or work completed. Show less

Glendale, Az

Served as System Administrator for BGMC’s AssignmentPro application. Responsibilities include the configuration and implementation of the application, system testing, and implementation of all system enhancement requests.- Liaison for all BGMC systems matters with internal and external Bechtel and vendor organizations.- Provided day-to-day functional support to the global BGMC team regarding any and all BGMC systems matters.- As one of the founding members of the BGMC, was… Show more Served as System Administrator for BGMC’s AssignmentPro application. Responsibilities include the configuration and implementation of the application, system testing, and implementation of all system enhancement requests.- Liaison for all BGMC systems matters with internal and external Bechtel and vendor organizations.- Provided day-to-day functional support to the global BGMC team regarding any and all BGMC systems matters.- As one of the founding members of the BGMC, was deeply involved with the development of many of the initial policies, processes, and procedures rolled out for the creation and ongoing growth of the department.- Development and delivery of report data and metrics to support BGMC internal users and external customer needs.- Provided data analysis, system cleanup, and data import/exports as needed to provide data integrity. Show less

Chandler, Az

Served as System Administrator for the ReloAdvantage application. Responsibilities included comprehensive testing and subsequent implementation of all system enhancement requests.- Designated as the company liaison between corporate and Equus Software resulting in reduced support billing costs.- Responsible for complete training and technical support of ReloAdvantage, ETWeb, and RASIM applications.- Acted as overall security administrator responsible for new and existing user… Show more Served as System Administrator for the ReloAdvantage application. Responsibilities included comprehensive testing and subsequent implementation of all system enhancement requests.- Designated as the company liaison between corporate and Equus Software resulting in reduced support billing costs.- Responsible for complete training and technical support of ReloAdvantage, ETWeb, and RASIM applications.- Acted as overall security administrator responsible for new and existing user system access levels.- Routinely conducted client demonstrations on all corporate products in support of on-going sales efforts to existing and prospective clients. Show less

Scottsdale, Az

Responsible for providing on-site client training, support and ongoing development of ReloAdvantage/ETWeb applications.- Created and maintained new company setups within the application.- Assisted in the development and maintenance of application best practices.- Provided data field customization at the individual client level to increase overall utilization.- Coordinated all testing and validation of data conversion projects to ensure accuracy and data integrity.-… Show more Responsible for providing on-site client training, support and ongoing development of ReloAdvantage/ETWeb applications.- Created and maintained new company setups within the application.- Assisted in the development and maintenance of application best practices.- Provided data field customization at the individual client level to increase overall utilization.- Coordinated all testing and validation of data conversion projects to ensure accuracy and data integrity.- Created complex ad-hoc reports including customized export formats for client payroll needs. Show less

Tempe, Az

Was responsible for the training, support, and on-going development of web-based product, ReloAction Online (ROL). Additionally, participated in new client implementation processes and training of all company software applications.- Responsible for the training, support, and on-going development of web-based product, ReloAction Online (ROL). - Oversaw new client implementation process to ensure that all appropriate data is collected for proper setup of client desktop interface via… Show more Was responsible for the training, support, and on-going development of web-based product, ReloAction Online (ROL). Additionally, participated in new client implementation processes and training of all company software applications.- Responsible for the training, support, and on-going development of web-based product, ReloAction Online (ROL). - Oversaw new client implementation process to ensure that all appropriate data is collected for proper setup of client desktop interface via ROL.- Primary support contact for AOL/Time Warner during ongoing self-service expense management pilot program.- Responsible for the training of all company software applications including Microsoft Office Suite 2000, Visio 2000, Crystal Reports, Track It 4.0, and ROL Back Office.- Designed new and customized existing reports for various clients on ROL Back Office system via Crystal Reports.- Beta tested ROL interface enhancements to ensure quality and proper functionality.- Created ROL sample desktops for marketing and demo purposes.- Contributed to the design and maintenance of Vendor/Supplier database.- Development, design, and implementation of policies and procedures designed to maximize organizational resources and promote overall profitability. Show less

Scottsdale, Az

Managed Expense Management staff at on-site center and performed full client implementations.

Tempe, Az

Managed entire move process for corporate transferring employees (benefit counseling, rental assistance, homefinding, home marketing, temporary living, transportation of household goods, mortgage assistance, and travel services) while exceeding pre-established service levels.

Computer Science / Business Management

Activities and Societies: Sun Devil Marching Band

Business, Management, Marketing, And Related Support Services

Diploma