Troy B. Email & Phone Number

Selma, North Carolina, United States

Focus on single family, multifamily & Apartment rentals a well a vacation rentals.

Clayton

Clayton NC

Social security disability advocacy group who assist claimants in pursuing their social security disability benefits.The claimants have already been accepted by our office and need a mobile representative to bring them paperwork to sign so we can start to work on their claim.Responsibilities: Meet with clients in person to sign documentsProcess client.

Clayton, North Carolina

• Spearhead strategic marketing campaigns to maximize exposure and drive revenues; develop new marketing slogans, author copy, and create advertising materials. Work closely with the marketing and office vendors.
• Led the implementation of the online patient portal and provided training to end users; increased enrollment in the portal and identify new software which drove productivity and patient experiences
• Leveraged social media platforms to promote healthy lifestyles, communicate trends, and increase patient engagement; designed and managed a customer satisfaction survey and evaluates key trends

Raleigh-Durham, North Carolina Area

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Raleigh-Durham, North Carolina Area

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RDU, CLT

Providing VIP clients with private charter screenings at local venues, ie. Airports/FBOs, Arenas, etc to ensure the safety of their travels and maintain the safety regulations as required by the TSA.

Fort Lauderdale, Florida

• Provided influential leadership, coaching, and mentorship to customer care account managers and facilitated training programs to maximize the potential of teams; delegated assignments and conducted performance.
• Recipient of several prestigious company awards and honors, including the Top National Team award for four consecutive quarters; recognized as the Top Performer in a multimillion dollar nationwide strategic initiative.
• Recognized for implementing a bill review process which resulted in over $1,000,000 in savings from credit reduction while increasing customer satisfaction on a national level; exceeded corporate goals
• Developed and implemented several employee reward and recognition programs to ensure the top performers were recognized for their efforts; increase employee morale and maximized productivity
• Analyzed internal practices, identified areas of opportunity, and led process improvement initiatives to improve the customer and employee experiences; fostered a positive environment for employees
• Led the talent acquisition initiatives for the department; screened, interviewed, hired, developed, and retained top talent and apply behavioral interviewing strategies to determine the best candidate

Miramar, Florida

• Responded to and effectively resolved complex customer complaints; communicated with Nextel customers regarding billing, coverage, device, and order processing issues and presented key solutions for resolution. Ensured.
• Selected to travel to regional call centers to observe operations and present process improvement solutions; analyzed practices, monitored trends, and identified and capitalized on new opportunities
• Successfully minimized accounts receivables and increased retention rates; resolved any outstanding customer issues in a timely manner, collected payments on delinquent accounts, and drove revenues

Fort Lauderdale, Florida

• Responded to and effectively resolved complex customer complaints; communicated with Nextel customers regarding billing, coverage, device, and order processing issues and presented key solutions for resolution. Ensured.
• Selected to travel to regional call centers to observe operations and present process improvement solutions; analyzed practices, monitored trends, and identified and capitalized on new opportunities
• Successfully minimized accounts receivables and increased retention rates; resolved any outstanding customer issues in a timely manner, collected payments on delinquent accounts, and drove revenues