Troy B. Email & Phone Number

Selma, North Carolina, United States

Focus on single family, multifamily & Apartment rentals a well a vacation rentals.

Clayton

Clayton Nc

Social security disability advocacy group who assist claimants in pursuing their social security disability benefits.The claimants have already been accepted by our office and need a mobile representative to bring them paperwork to sign so we can start to work on their claim.Responsibilities: Meet with clients in person to sign documentsProcess client folders dailyCall clients to set up appointments within a dayAssist clients with paperworkLeave clients with instructions and contact information for continued case managementReport all problems encountered in the field to your supervisorThis position requires you to have superior attention to detailThe ability to navigate to different locations within your client territory

Clayton, North Carolina

Spearhead strategic marketing campaigns to maximize exposure and drive revenues; develop new marketing slogans, author copy, and create advertising materials. Work closely with the marketing and office vendors; facilitate clear communications throughout the internal and external channels and negotiate contracts to minimize key costs. Identify, troubleshoot, diagnose, and effectively resolve complex technical issues related to medical records software and office equipment; maintained continual functionality throughout the facility.• Led the implementation of the online patient portal and provided training to end users; increased enrollment in the portal and identify new software which drove productivity and patient experiences• Leveraged social media platforms to promote healthy lifestyles, communicate trends, and increase patient engagement; designed and managed a customer satisfaction survey and evaluates key trends

Raleigh-Durham, North Carolina Area

Get Lyft, the most affordable ride in town. Download now for $50 in free ride credit! Terms apply. https://lyft.com/ic/TROY1376

Raleigh-Durham, North Carolina Area

Try UBER and get $20.00 off your first ride! Just download the app and enter promo code uberfree9090

Rdu,Clt

Providing VIP clients with private charter screenings at local venues, ie. Airports/FBOs, Arenas, etc to ensure the safety of their travels and maintain the safety regulations as required by the TSA.

Fort Lauderdale, Florida

Provided influential leadership, coaching, and mentorship to customer care account managers and facilitated training programs to maximize the potential of teams; delegated assignments and conducted performance evaluations. Conducted weekly one-on-one meetings with employees to develop key strategies for individual performance optimization and customer satisfaction enhancement. Responded to and effectively resolved escalated customer complaints in a timely manner; presented customized solutions for effective resolutions.• Recipient of several prestigious company awards and honors, including the Top National Team award for four consecutive quarters; recognized as the Top Performer in a multimillion dollar nationwide strategic initiative which received widespread positive media coverage and exceeded all expectations• Recognized for implementing a bill review process which resulted in over $1,000,000 in savings from credit reduction while increasing customer satisfaction on a national level; exceeded corporate goals• Developed and implemented several employee reward and recognition programs to ensure the top performers were recognized for their efforts; increase employee morale and maximized productivity• Analyzed internal practices, identified areas of opportunity, and led process improvement initiatives to improve the customer and employee experiences; fostered a positive environment for employees• Led the talent acquisition initiatives for the department; screened, interviewed, hired, developed, and retained top talent and apply behavioral interviewing strategies to determine the best candidate• Volunteered as a Court Liaison for billing related local subpoenas and served as an instrumental member of the Emergency Response team; support state and local emergency management centers• Responded to ethics violations; conducted investigations in collaboration with corporate security personnel and human resources employees

Miramar, Florida

Responded to and effectively resolved complex customer complaints; communicated with Nextel customers regarding billing, coverage, device, and order processing issues and presented key solutions for resolution. Ensured continual compliance with strict regulations and guidelines and resolved Federal Communications Commission (FCC), Better Business Bureau, and executive escalations; prepared and maintained compliance-related documentation. Conducted bill evaluations with customers and optimized satisfaction and retention.• Selected to travel to regional call centers to observe operations and present process improvement solutions; analyzed practices, monitored trends, and identified and capitalized on new opportunities• Successfully minimized accounts receivables and increased retention rates; resolved any outstanding customer issues in a timely manner, collected payments on delinquent accounts, and drove revenues

Fort Lauderdale, Florida

Responded to and effectively resolved complex customer complaints; communicated with Nextel customers regarding billing, coverage, device, and order processing issues and presented key solutions for resolution. Ensured continual compliance with strict regulations and guidelines and resolved Federal Communications Commission (FCC), Better Business Bureau, and executive escalations; prepared and maintained compliance-related documentation. Conducted bill evaluations with customers and optimized satisfaction and retention.• Selected to travel to regional call centers to observe operations and present process improvement solutions; analyzed practices, monitored trends, and identified and capitalized on new opportunities• Successfully minimized accounts receivables and increased retention rates; resolved any outstanding customer issues in a timely manner, collected payments on delinquent accounts, and drove revenues