Troy C. Email & Phone Number

Remote

Review and update the city's charter.

Remote

• Effectively Manage Project Scope and Budget using both Agile and Waterfall Methodologies
• Facilitate Requirements Gathering Sessions with wide ranging levels of business stakeholders
• Translate Business Use Cases and Processes into solid Requirements and Design Documentation
• Identify gaps in requirements or processes and suggest/solution appropriate work arounds
• Ability to implement design elements using native, declarative salesforce.com functions and understanding when the platform should be extended with development
• Manage UAT testing activities including test case creation, execution and defect management

Dallas, TX

• Responsible for analyzing the needs of all internal and external users and providing technical support for Salesforce.com to enable smooth and efficient Salesforce processes
• Implement and enforce processes and tools that maintain the integrity and accuracy of Salesforce.com and all integrated applications
• Functional support including gathering requirements from users, translating these requests into technical specifications and coding changes if needed
• Design systems and coordinate the review of specification, user sign-off process and the development of user manuals, documentation, and process flow diagrams as needed
• Ensure system integrity, assist in installation, maintenance, testing and support of technical integrations and applications
• Provide direct user support for Salesforce, other critical tools and applications; User support includes telephone, video, and email response to internal user questions, business process questions and technical use.

Remote

• Supervise a team of Salesforce Support Analysts
• Accomplish customer support service resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, and coaching; communicating job expectations; planning, appraising, and reviewing job.
• Achieve customer support service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity.
• Determine customer service requirements by maintaining contact with customers; conducting surveys; benchmarking best practices; analyzing information and applications
• Improve customer service quality results by studying, evaluating, and re-designing processes; monitoring and analyzing results; implementing changes
• Maximize customer operational performance by providing support resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques

Remote

• Coordinate efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff
• Build company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices
• Maintain quality service by establishing and enforcing organization standards
• Develop strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives
• Accomplish subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections
• Lead Salesforce.com database on a day-to-day basis

• Obtained and maintained BLS, ACLS, PALS, EKG and Moderate Sedation certifications.
• Take a leadership role in the assessment, development, implementation, outcome evaluation and documentation of patient care, modifying as necessary
• Administer medication
• Provide instructions and education to patients and their families for medication, nutrition and care of a surgical site
• Understand the principles of growth and development over the life span
• Maintain current knowledge of best practices

As a Automated Logistical Specialist my duties included performing property disposal storage functions, ensuring application of special procedures for handling, storing, packaging and shipping retrograde material, retrieving and analyzing history and activity files pertinent to system rejected documents, recommending additions and deletions to authorized.

Bachelor Of Science In Nursing (B.S.N.)

Associate Of Arts (A.A.)