Troy C. Email & Phone Number

Murrieta, California, United States

• HIGHLIGHTED ACHIEVEMENTS & PROJECTS
• Increased sales by improving marketing strategies and attracting new customers.
• Maintained a 100% customer satisfaction rating by addressing all customer service issues.HIGHLIGHTED RESPONSIBILITIES
• Provided freelance IT support services, assisting clients with troubleshooting, hardware/software setup, andmaintenance.
• Enter sweepstakes online, by phone, and by mail. Identify new opportunities to increase revenue.
• Complete freelance data entry helping to maximize productivity goals.

Murrieta, California, United States

• Served as a key point of user contact for the websites 10,000+ active users. Ensured the site’s full functionality.
• Exceeded quotas by applying best practices and improving individual operations.
• Achieved a 100% satisfaction rating during all customer interactions while assisting 100+ customers daily.
• Responded to and addressed user concerns on the site forum. Interacted directly with users through email and internal communication systems. Escalated customer concerns when appropriate.
• Collaborated with a team to meet the department’s performance goals and deadlines. Fostered lasting professional relationships. Worked with moderators to handle user and legal issues.
• Oversaw general site quality assurance by editing posts to ensure each worked properly. Added and edited images to posts to increase engagement. Verified the accuracy of each deal via workflow.

Temecula, California, United States

• Assisted 100+ customers daily with concessions, ticket sales, and general customer service issues.
• Contributed to the location’s positive service rating by answering customer questions and concerns.
• Maximized team productivity through collaboration during daily operations.
• Prepared and sold food and beverages and promoted combination orders and daily deals.
• Served as a primary point of customer contact and resolved customer concerns and complaints.
• Maintained organization and cleanliness while tidying and stocking concessions stands and restrooms.

Murrieta, CA

• Worked with the Recreation Manager to oversee the city’s park activities facilities, sports leagues, fields, and customer communications. Supervised ancillary staff and volunteers during recreation events.
• Increased customer satisfaction by delivering superior customer service in every interaction.
• Expanded league participation by developing public awareness and interest in the league.
• Achieved 12 consecutive months with zero incidents after striving to improve park safety protocol.
• Served as a primary point of customer contact while resolving complaints and answering customer questions. Recommended techniques to better serve customers and referees that improved relations.
• Organized city-sponsored leagues, including sign-ups, match schedules, and sports equipment. Recruited new players by offering information about it and all of its advantages. Checked team rosters and monitored scores.

Associate Of Arts, Liberal Arts With A Focus On Mathematics, 3.8

Bachelor Of Science (Candidate), Cognitive Science