Troy Jones Email & Phone Number

Palm Coast, Fl, Us

Palm Coast, Florida

Built High Performing Teams: Took on newly formed and/or failing cross-functional teams, including offshore resources, and led them to achieve stable/high velocity delivery with good team communication and morale with all members working remotely.Enabled Agile Practices: Worked with Agile coaches, IT Management, Product Management, and team members to put into practice Agile concepts and methods as the organization transitioned from waterfall.Delivered mission-critical projects: Company first Web UI for Underwriters and Servicers, with integrated Document Management and Issue Tracking capabilities. Other projects include Marketing (Customer Data Profile), HR (Workday), and Identity Management (Saviynt) as the organization transitioned to a Hybrid Agile model.

Jacksonville, Fl

Program Manager in the the Digital Transformation initiative for multiple teams supporting the authenticated web channel and integrating TIAABank/EverBank applications with TIAA enterprise. Functioned as hybrid SCRUM Master/Project Manager across multiple teams.Successfully rescued failing effort to create the Bank’s first Authenticated Web Mortgage application. Also integrated Contact Management and Document Management into Enterprise framework to allow customers to view all of their documents.

Washington, Dc

Program Manager leading a multi-year strategic initiative to streamline and integrate multiple independent economic modeling and forecasting efforts, including Dodd-Frank stress testing.Worked with business team to develop the business case, obtained initial funding of $5.9M, and gained agreement on program capabilities to be delivered and value metrics to measure success. Delivered all planned program capabilities in 2017, ran 2% under budget, and secured additional funding of $11M for 2018.

Northern Virginia

Independent consulting firm specializing in implementing new and disruptive information technologies.

Engagement manager for both software quality and software security services in a rapidly-growing startup. Led pursuits and delivered multiple software security assessment and remediation engagements supporting Sallie Mae, Capital One, JP Morgan Chase, GE Energy, NRECA, and others. Led Quality assurance team for prime contractor (Unisys) delivering services to Transportation Security Administration (TSA/DHS) for all enterprise software deployed in the Production environment. Reduced production error rate by over 30% and automated 80% of all test cases.

Washington, Dc

Deputy Director of Application Delivery for a newly established company charted by the Sarbanes-Oxley legislation. Recruited by the CIO into the organization as an employee based on the excellent results achieved as a consultant.Transitioned the Delivery organization from almost 100% consultants to an 80% employee mix by transitioning selected contractors and hiring new employees while continuing to build out business solutions and infrastructure to support the rapidly growing company.Developed standards, procedures, and practices needed to support an effective Program Management Office (PMO) that would meet all relevant industry standards and oversight inspection while remaining nimble and cost effective. Key to this strategy was selection, customization, and implementation of the Portfolio Management tool, ProSight.

Program Manager for two major application development efforts of the newly created Public Company Accounting Oversight Board (PCAOB). Replaced a consultant who was failing in the position and had both projects off target and behind schedule. Successfully realigned resources in a multi-vendor environment and delivered both mission-critical systems meeting aggressive timelines mandated by Sarbanes-Oxley legislation (SOX).

Director for Washington, DC branch of a $30M IT staffing and solutions company, reporting to CEO. Charged with improving the quality of services provided and to address a serious reduction in client demand and resulting drop in revenue. Analyzed and improved every step of service delivery process. Due to internal process improvements implemented, revenue-producing staff more than doubled and contract extensions increased dramatically during this period.

Engagement Manager and Application Architect for a dot-com startup focusing on enabling business-to-business (B2B) solutions.

Master Of Science - Ms, Computer Information Systems

Joint program between the College of Arts and Sciences and the Tuck School of Business sponsored by IBM designed for future technology.

Bachelor Of Science - Bs, Management Science