Troy Thomas Email & Phone Number

Washington D.C. Metro Area

Own P&L, including budget planning, execution, and revenue for surveillance application company serving domestic and international defense and law enforcement customers. Collaborate with and lead a staff of 20 sales, engineering, operations, customer service, security, and IT professionals in the execution of service and project and product development. Facilitate change management during reorganizations, mergers, acquisitions, and product line restructuring.Select Accomplishments:- Increased profits and success rates through the reorganization of the company using internal and external talent.- Built a reputation among customers as a trusted partner and subject matter expert when making technology and telecommunications service selections. Solicited by the Department of Homeland Security (DHS), Drug Enforcement Administration (DEA), and the United States Navy for expert consultation advice on telecommunication matters. - Devised methods and processes enabling team management of 20,000+ global telecommunications devices for 40+ customers, worth over $10 million.

Washington D.C. Metro Area

Established the company as a premier software development firm within the surveillance application market serving law enforcement and defense customers worldwide. Select Accomplishments:- Chosen as the Interim General Manager in 2014 with superior performance in the role leading to promotion to the permanent Vice President and General Manager position.- Established the company security program, earning the Certified Facility Security Officer (FSO) designation from the Defense Security Service (DSS), resulting in the ability to bid on classified United States Government contracts.

Washington D.C. Metro Area

Managed and negotiated agency telecommunication services with various carriers and service providers. Mentored and trained specialists in the use of telecommunications services and investigative technologies. Authored requirement specifications and supporting contract documentation. Made mission-specific telecommunications equipment and services recommendations supporting global technical investigations and operations.Select Accomplishments:- Founding member of a technical working group that broadened the worldwide scope of technical investigations, successfully reestablishing relationships with the Federal Aviation Administration (FAA), Bureau of Alcohol, Tobacco and Firearms (BATF), United States Marshals Service (USMS), United States Secret Service (USSS) and other federal agencies. - Resurrected an FAA certified electronics program allowing a broader scope of surveillance operations to include aircraft.- Appointed as Lead Project Manager for the DEA Centralized Tracking System (CTS) Project, developing operating procedures detailing system use of internal and external data sharing. Managed the consolidation and execution of surveillance technologies into the CTS, resulting in significant cost savings.- Led unit spectrum reallocation tasks by researched inventory levels worldwide and developed a budget plan to replace all affected hardware with little to no impact on surveillance operations.- Managed the first external efficient data transfer from the DEA to the Department of Defense (DoD), supporting safety operations for employees working in hostile environments and war zones.

Laredo, Texas Area

- Federal law enforcement professional- Member of the USBP Laredo Sector Honor Guard- Federal Law Enforcement Training Center, Border Patrol Academy, Charleston, SC., Class 365

Various Duty Stations

- Received the Coast Guard Achievement Medal and two Humanitarian Service Medals- (C3) Systems

Master Of Liberal Studies

Bachelor Of Science, Liberal Arts

Graduated Magna Cum Laude

Associate Of Applied Science, Technical Studies