Troy Patrick Email & Phone Number

Oakville, On, Ca

Milton, Ontario, Canada

• Provided technical support for products including full-featured parking systems, flat-rate parking systems, parking access control systems, smart parking meters, and parking phone payment systems. • Resolved hardware, software, and billing issues for customers, ensuring timely solutions and increasing productivity by 10% weekly. • Documented requirements for over 5 executive clients, delivering detailed reports and actionable insights. • Monitored network performance, troubleshooting issues and reducing defects by 50%; co-led a team of 4 analysts to ensure proper procedures. • Programmed 4 intercom systems to integrate with parking solutions. • Utilized cloud-based ticketing systems to manage and resolve support tickets efficiently, achieving a 15% monthly growth in ticket handling.

Toronto, Ontario, Canada

• Utilized forensic video analysis tools to review 200+ hours of footage, assisting clients and local authorities in identifying suspicious activities, improving investigation success rates by 30%. • Employed video analytics to identify and classify over 100 movements daily, notifying on-site security and police of 20 potential trespassers, enhancing response efficiency by 25%. • Demonstrated expertise in IP-security cameras, optimizing performance by adjusting settings for varying lighting conditions and utilizing built-in filters, resulting in a 40% improvement in image clarity during low-light scenarios. • Implemented vehicle and people counters, access controls, information-gathering technologies, and license plate capture and recognition devices as part of video forensics.

Toronto, Ontario, Canada

• Led a team in delivering window cleaning services, overseeing daily operations and ensuring compliance with safety protocols. • Trained team members on equipment handling and vehicle safety, contributing to a drastic improvement in service efficiency. • Maintained high customer satisfaction by managing project timelines and addressing client concerns promptly.

Mississauga, Ontario, Canada

• Assisted customers with lumber selection and custom cuts, providing expert guidance on various DIY and home improvement projects. • Supported front-line operations, maintaining organized inventory and streamlining checkout processes to enhance customer satisfaction. • Ensured a clean and safe work area, reducing customer wait time and boosting sales in the lumber department.

Toronto, Ontario, Canada

• Conducted targeted door-to-door marketing, promoting Rogers services and achieving a 10% increase in new customer sign-ups within the assigned territory. • Built rapport with prospective clients, addressing questions and presenting tailored service solutions.

Toronto, Ontario, Canada

• Delivered exceptional customer service on the sales floor, assisting customers with product inquiries and maintaining store presentation. • Collaborated with team members to optimize store layout and manage high-traffic periods, increasing daily sales overtime.

Mississauga, Ontario, Canada

• Supported the voting process by providing clear, accessible information to voters and monitoring polling station operations. • Ensured adherence to regulations, contributing to a smooth and organized election day process for over 500 voters.

Bachelor, Honours Bachelor Of Information Sciences (Cyber Security)

Diploma, Police Foundations