Troy Stephens Email & Phone Number

Canada

Land O' Lakes, Florida, United States

Owner operator for a Short Term Rental management company. Responsible for Property Acquisition, Listing Optimization, Pricing Strategy, Guest Communication, Property Maintenance, Hospitality Services, Marketing and Branding, Financial Management, Regulatory Compliance, Guest Reviews and Feedback, Data Analysis, Risk Management, and Sustainability Initiatives. Build company from ground up to over 300k in recurring revenue and growing. This has been a passion side project for myself and my wife and something we have grown together.

Tampa, Florida, United States

Actsoft is a leading technology company with solutions for Mobile Workforce Management (MWM), Field Service Management (FSM), and Mobile Resource Management (MRM). Our mission is to help businesses realize their full potential by improving their productivity and profitability. Our suite of location-based software solutions leverages GPS and wireless technology, providing optimal oversight for businesses with a deskless and field-based workforce.

New Port Richey, Florida, United States

Applicant Insight partners with regulated industries to help mitigate their compliance risk. As the leading single point for customized candidate on-boarding solutions, we provide background screening, clinical services including drug testing, credential management and forms automation. With leading customer support, we deliver a consistent candidate experience every time.

Tampa, Florida

Pleasant Grove

Support International LLC is a Contact Center specializing in Law firm, and Medical Practices. We also offer a wide variety of answering services for any business that needs Customer Service, Technical Support, Virtual Receptionist or Full 24/7 coverage. This business was started and Sold. I then took a position in Florida

American Fork, Ut 84062

• Evaluation of Process and procedures for all Customer Service, Service Technicians, Dispatch, Technical support, and inside sales. • Managed all post-sale support, and account management for AMP clients, and sales reps.• Create, Enhance, and update all departmental processes• Create inside sales process and outbound customer service reach• Established all new hire training and training program for continued education for all team members • Established all Departmental metrics for progress, budget creation, and training.• Worked with all other departments to help create a central communication process and well and embody a Customer Service driven culture. • Influenced Executive team, and internal stakeholders to update and revamp Internal CRM to be more Customer Service oriented.

Orem Ut

• Evaluating, implementing, and administering Technical Support and Customer Support processes, procedures, policies, training, and support technologies in their entirety for the company.• Overseeing the development and implementation of Customer Support tools, materials and procedures for all Technical Operations.• Responsible for all Technical Staff life-cycle, • Overseeing the development of new departments, responsible for a 25% total yearly revenue increase. • Designed and implemented company and departmental training material• Strategically developed, researched, planned, and implemented all new In-house Technology changes.• Created,and maintained all departmental budgets. • Responsible for all System Administration and System Engineers Staff• Responsible for all Network Engineers and Internal IT staff• Responsible for all Technical Support Staff• Responsible for all Customer Support Staff

Provo, Utah Area

As a Producer for Deep Blue Films I am responsible for facilitating a project from beginning to end. I am Involved in every stage of the film or video, overseeing the project from start to finish, both in a studio and on location.• raising funding;• reading, researching and assessing ideas and finished scripts;• commissioning writers;• securing the rights to novels, plays or screenplays;• building and developing a network of contacts;• liaising and discussing projects with financial backers - projects can vary from a small, corporate video costing £30,000 to a Hollywood feature film of more than £100million;• using computer software packages for screenwriting, budgeting and scheduling; hiring key staff, including a director and a crew to shoot films or videos; • controlling the budget and allocating resources;• pulling together all the strands of creative and practical talent involved in the project to create a team;• organizing shooting schedules;• troubleshooting;• supervising the progress of the project from production to post production; holding regular meetings with the director to discuss characters and scenes; • acting as a sounding board for the director;• bringing the finished production in on budget.

Scottsdale Arizona

• Evaluating, implementing, and administering customer support processes, procedures, policies, training, and support technologies in all aspects and in their entirety for the company.• Overseeing the development and implementation of support tools, materials and procedures for customer support operations. • Providing guidance, direction and feedback in the form of support metrics for CRM tools that provide management statistics as possible. • Creating baseline specs for support tools application use and providing feedback for development and deployment. • Overseeing and managing all areas of customer support process, policy and training. • Providing leadership, mentoring, and coaching for future customer service staff. • Executing reviews of all associated processes and providing performance reports to the executive team to ensure that the highest quality customer service possible is achieved.

Baltimore, Maryland

•Provides a ground-breaking electronic inspection, tracking, and management solution for fleet operations.•Utilize industry expertise, regulatory knowledge, technical capability, and product deployment for a wide range of customers, including commercial and private trucking, pupil transportation, municipal fleets, aggregate haulers, waste operations, utilities, and construction.•Responsible for entire East Coast Customer Support operations. •Scheduled and provided on-site training and troubleshooting to ensure safety, compliance, and efficiency, delivering savings through increased driver and technician productivity.•Providing support to make it easier for clients to focus on finding and repairing vehicle and equipment defects, and tracking vehicle and operator activities.•Managed an account base with over $4 million assets in multiple states and countries.•Expense balancing reporting, Planning, booking and coordinating weekly/monthly business travel for entire office.

• Providing hosting solutions to thousands of business and personal web sites that allowed individuals and businesses to receive high powered hosting packages. • Responsible for managing a team answering all support queues: Phones, Emails, Live Messenger. Maintained the highest answer rate of over 97%. • Addressed all customer escalated issues with level 3 support and System Administrators.• Provided nightly web-server maintenance reports to CEO.• Monitoring, Motivating, Developing a Support Staff that set and maintained all corporate support goals. • Conducted staff meeting to set/create daily goals and behaviors as well as weekly Management meetings.

• Managed the Technical Support and Customer Service department with over 30 Employees. • Helped developed company training Policies/Material, for both Customer Support and Customer Service Departments.• Handled account cancellations requests, BBB complaints, and prepared weekly revenue Loss/Gain reports.• Recruited/Hired/Trained new Customer Service/Help Desk employees through telephone and face to face interviews.• Conducted analysis of recorded calls to create training material and support documentation, for entire company.• Handled all BBB complaints and Cancellation requests with an 90% retention rate on all requested cancellation.