Troy S. Email & Phone Number

Canada

Montreal, Quebec, Canada

Vaughan, Ontario, Canada

Porsche Centre Markham Pfaff/ Lithia

-Startup Detailing department for new dealership and manage operations-Trained detail team to deliver best possible service to customers with quality work.-Streamlined workflow for detail team members, resulting in increased productivity and timely project completion.-Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.-Chair of Joint Health/ Safety committee & Employee social committee-Instructed staff on proper techniques for chemical handling/ usage, washing, waxing, cleaning, vacuuming, wet sanding, emblem removal/ install and PPF removal.-Inspected finished work to verify employee compliance with meeting high standards.-Kept documentation for areas such as orders, activities, schedules.-Improved customer relations by addressing problems head-on and implementing successful correctiveactions.-Maintained professional demeanor by staying calm when addressing unhappy or angry customers.-Supervised JHSC site inspections/ meetings , reported safety issues and escalated those that requiredfurther assistance.-Coordinated all departments by interacting effectively and establishing communication best practices.-Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling detail appointments.-Engaged prospects and customers through trade shows, events, seminars and workshops.-Handled restocking, inventory control procedures, supply orders, equipment maintenance and work station cleanlinessIdentified and diminished performance gaps by coaching and supervising.

Porsche Centre Markham Pfaff/ Lithia

Porsche Centre Vaughan Pfaff/ Lithia

-Inspect interior and exterior of vehicles for cleanliness and accuratelyidentified imperfections outside vehicle standards.-Washed, waxed and polished vehicle bodies for professional shine.-Maintained car detailing equipment and supplies in optimal condition for daily demands.-Planned and coordinated work for team of detailers.-Advised customers on regular care needs to prevent issues such as deteriorating paint.

Porsche Centre Vaughan Pfaff/ Lithia

-Communicated to collaborate, solve problems and assist company to achieve goal in providing exceptional servicing to each customer.-Checked in service vehicles, before technician hand off-Test drove vehicles to determine problems.-Assessed vehicle maintenance status and completed needed service.-Communicated issues to supervisor and helped develop solutions.-Explained estimates and determined repair timelines to manage customerexpectations.-Assist all departments including sales, service, parts & delivery

Porsche Centre Vaughan Pfaff/ Lithia

-Performed high end professional detailing-Restoring damaged paint or exterior to factory finish-Applying coatings & protection packages-Providing information to customers about detail packages or car care tip forpreserving vehicle quality and longevity