Troy A. Switzer Email & Phone Number

Conifer, Co, Us

New York, New York, Us

• Established and led IT department for rapidly growing $300 million kitchenware company with almost 200 full time employees.• Modernized and formalized IT policies and procedures and oversaw staff growth from 1 full time employee to 6 full time employees.• Collaborated with executive management to create and incorporate 3-year IT strategy into overall company strategy plan.• Led cross functional evaluation of new Enterprise Resource Planning (ERP) systems, culminating in the choice of Oracle NetSuite.• • Project Managed implementation project to implement NetSuite for finance and operations in less than 9 months and on budget.• Administered NetSuite, including Configuration & Setup, Identity and Access Management (IAM), Saved Searches, Workflows, and Integrations (EDI, Celigo, financial packages like A/P automation & NetSuite Planning & Budgeting.• Oversaw modernization of EDI department and implementation of SPS Commerce managed services.• Managed multi-million-dollar IT budget.• Improved company security posture through initiatives like zero trust network access, web & e-mail filtering, password management, and endpoint security.• Successfully completed IT portion of move of company's main office location in Montreal.• Managed procurement, provisioning, and deployment of user devices remotely across US & Canada.• Developed plan to fully integrate Asian operations into Microsoft environment and seamlessly migrate data from legacy providers to Microsoft 365.

Lakewood, Co, Us

• Administered Windows and Linux servers in on-premise (VMware) and cloud (AWS) environments, including architecture design, installation, upgrades, patching, maintenance, and monitoring.• Provided application and OS level support for several mission-critical, line-of-business applications including Tableau, Carbon Black, and multiple loan origination apps.• Implemented Windows Event Forwarding system for collecting security events and forwarding to Splunk.• Managed SQL Server database clusters including Always on Availability Groups and Failover Cluster Instances.

Bedford Park, Il, Us

Initially hired as a web developer to oversee the build out of a B2B e-commerce presence, transitioned into systems administrator role managing a 100+ Windows and Linux server environment. Monitored and enhanced IT infrastructure with an emphasis on availability, reliability, and system integrity.• Administered Windows and Linux server environment in multiple datacenters, physical and virtual, including installation, upgrades, patching, maintenance, and monitoring.• Managed VMware clustered environment in two datacenters; handled all VMware operations including provisioning, migrations, and networking.• Supported and maintained Windows AD, DNS, DHCP, Exchange.• Built B2C e-commerce order fulfillment integration process using Order Desk, Magic xpi integration platform, and J.D. Edwards Enterprise One; replaced slow, unreliable process with fault tolerant system capable of processing thousands of orders per hour.• Installed and maintained Manhattan Labor Management System using Red Hat Enterprise Linux and Oracle Database.• Maintained multiple Microsoft SQL Server databases for mission critical systems including design, programming of stored procedures & views, maintenance plans, permissions, and backups.• Led ERP system (J.D. Edwards EnterpriseOne) security management including user permissions, role-based access control, and security reviews.• Implemented and maintained disaster recovery and enterprise server backup and retention systems.• Developed Extract, Transform, Load (ETL) projects for external partner integrations using Microsoft SQL Server Integration Services.• Led development and project management for a suite of B2B e-commerce web sites, leading to a 70% reduction in manual order entry; architected back-end staging database using Microsoft SQL Server and integration using Magic xpi integration platform.• Developed mobile tablet app for warehouse trailer management using Google Sheets and AppSheet.

Master Of Science, Environmental Management And Sustainability

Bachelor Of Science In Commerce, Accountancy