Empowered 100+ justice-impacted Asian American men through leadership development, life skills training, and re-entry support. Developed personalized care plans for 200+ at-risk youth, focusing on communication, conflict resolution, and community support. Achieved a 75% improvement in participant engagement, a 90% success rate in conflict resolution, a 50% increase in youth engagement, and a 90% improvement in overall well-being.

Many companies were faced with low team morale and frequent conflicts, leading to decreased collaboration and workplace engagement. Resolved 95% of conflicts by implementing mutually beneficial solutions, fostering win-win scenarios, and addressing underlying issues. Delivered over 100 instances of constructive feedback to enhance emotional management and encourage growth. Improved team collaboration and morale, achieving a 90% increase in mutual respect among team members and a 95% improvement in employee engagement and satisfaction with conflict resolution.

As an accomplished Inside Sales Leader, I managed a portfolio of 300+ commercial accounts, ensuring impeccable accuracy in documentation, reports, invoices, and pricing while driving substantial growth in medical, industrial, and specialty gases, as well as welding equipment and tools. Faced with challenges such as customer attrition and aggressive quarterly sales targets, I spearheaded initiatives to streamline processes, enhance operational efficiency, and implement high-impact sales strategies. My leadership delivered outstanding results: onboarding 50+ new accounts annually, registering over 150 customers for Airgas E-Business within the first year, and achieving an impressive 60% monthly sales increase. These efforts not only expanded the customer base by 40% but also boosted customer engagement by 70%, maintained a 98% retention rate, and upheld a 98% customer satisfaction rate, solidifying Airgas's reputation for excellence and sustained growth.After just four months with the company, I was selected by the District Manager, Branch Operations Manager, and Account Manager to assume the role of Vendor Managed Inventory Technician. I was tasked with transforming inventory management for key accounts in high-stakes industries such as building and construction, aerospace, automotive, and manufacturing. Confronted with customer dissatisfaction, I took decisive action by implementing targeted strategies to improve stock accuracy, optimize delivery schedules, and foster seamless communication through cross-functional collaboration. These initiatives resulted in a 50% improvement in stock accuracy, a 40% increase in on-time deliveries, safeguarding $1.2 million in revenue, a 10% sales boost, and earning the branch’s first-ever Supplier Achievement Award—achieved within just three months.

Successfully addressed productivity gaps and reduced recruitment costs by improving talent retention and fostering a stable, engaged team. Led training for 60 material handlers, enhancing skills and operational efficiency by 25%. Converted 55 temporary workers to full-time, increasing retention by 91%. Optimized AS/RS and VLM operations, boosting order accuracy by 15% and efficiency by 20%. Managed equipment maintenance and WMS data, resolving 95% of technical issues and cutting operational costs by 10%. Streamlined logistics processes, reducing shipping errors by 25%, improving on-time deliveries by 20%, and cutting costs by 15%. Mentored order pickers, increasing order accuracy by 30%, reducing fulfillment times by 20%, and improving customer satisfaction by 15%.

Boosted team engagement by 30% and enhanced operational efficiency by 15%, driving a 20% increase in overall productivity. Improved inventory management with a 25% increase in data accuracy, enabling a 20% improvement in decision-making and reducing stock discrepancies by 15%. Optimized order fulfillment by reducing packing errors by 18%, speeding up processing times by 20%, and cutting order fulfillment time by 25%. Enhanced safety training led to a 30% reduction in workplace injuries, a 20% improvement in employee job satisfaction, and a 15% boost in morale