Service Supply Coordinator
CurrentAccount Management & Internal Support. Maximizing the Concierge Teams' potential and driving change and growth on a daily basis. Create and modify guest facing sales and destination materials for existing and expansion markets both external for guest use and internal for sales team and concierge offerings. Create rate and branding updates for all client-facing collateral using G-Suite, Salesforce, Canva, and Adobe Acrobat. Provide team updates with available services and suppliers, ensuring quality control for guest offerings.Create and track service supplier agreements to ensure they are current and valid. Onboard new service suppliers, ensure industry standards, and cultivate relationships.Onboard new team members focusing on procedures, technology, and goals.Perform Salesforce Updates and Account Maintenance. Prepare and produce presentations, maps, and arrival documents for guests.Research diverse regions for service supply possibilities and to enhance guest experiences to become a subject matter expert on destination knowledge.Prioritize guest and property management inquiries in concierge inbox providing support and diminishing complications before arrival, during holiday, and after departure. Contact current and new service suppliers to update service supply information in Salesforce, on the concierge supply directory, and on guest facing materials.Assist in assigning new bookings to team members based on region and destination specialization.Manage concierge team meetings to identify workflow issues, suggest improvements, foster collaboration, and promote the sharing of ideas.Collaborate with managers to identify areas for improvement and propose data driven solutions.Analyze data to suggest and implement improvements to team performance.Assess performance of team members to aid in identifying areas of strength and improvement.Speak as a subject matter expert in webinars to partners about concierge offerings and destination experiences.
