Truitt Gossett Email & Phone Number

Palo Alto, Ca

As the specialist for our cloud based software (Exceed Beyond), I handle the majority of incoming client support inquiries. In addition to client FAQ’s, I troubleshoot bugs and escalate to our engineers when needed. As a certified trainer, I lead both internal and external training sessions on new features and/or FAQ’s regarding Exceed Beyond.- Developed the company's first iPad application, expanding product reach and functionality.- Managed the addition and removal of features for over 200 clients, ensuring their specific needs were met.- Proactively identified customer needs and transformed workarounds into features, improving future product iterations.- Performed pre-deployment software updates and testing using Linux, managed server infrastructure, and imported data to ensure product functionality.- Managed client support inquiries and troubleshot issues for over 2,000 users across 200+ organizations.- Led weekly product training sessions (webinar and in-person) to empower users and maximize system adoption.

Palo Alto, Ca

- Respond to and troubleshoot support issues across a base of over 2,000 users and customers- Schedule and conduct 4+ webinar and in-person trainings a week- Identify and document product issues, enhancements, and requests in internal tracking system

Palo Alto, Ca

- Lead the development of the company's visual identity, overseeing the creation of the logo, branding guidelines, and website design.- Instituted communication protocols and standardized procedures to optimize company operations, employing project management techniques to ensure efficiency and consistency across teams.- Directed the creation and maintenance of the company website, utilizing project management methodologies to ensure seamless development and delivery.- Managed the design and implementation of the user interface and user experience (UI/UX) of the platform.

San Mateo, Ca

- Led and managed multiple projects simultaneously, resulting in an increase in projectcompletion rates.- Developed and maintained project timelines and budgets, resulting in an average projectcost savings of 20%.- Implemented project management methodologies such as Scrum to ensuretimely delivery and successful completion of projects.

- Analyzed customer credit reports and prepared credit repair strategy for 40+ clients a day- Trained new hires and acted as interim Director of Operations when needed- Calculated and processes the department’s weekly time cards in preparation for accounting