Trung Tran Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Education Services Australia (ESA) is a ministerial not-for-profit company committed to making a positive difference in the lives and learning of Australian students. ESA works with all education systems and sectors to improve student outcomes, enhance teacher impact and strengthen school communities.The Business Analyst is responsible for the provision of high-quality business analysis services to projects undertaken by National Assessment Systems and produce quality deliverables throughout all relevant phases of the Assessment Delivery life cycle, including development, testing, implementation and maintenance, and play a key role in ensuring key milestones for projects are achieved.

Melbourne, Victoria, Australia

Working as a Business Analyst within the digital project team to deliver mobile and SaaS solutions for a major client within the Fitness industry. My responsibilities are: • Define, evaluate and maintain product backlog and user stories• Capture and clarify requirements during stakeholder meetings• Communicate and coordinate with development teams to define valuable solutions• Work with UX team to define user journeys, conducting data analysis and user interviews• Assist QA team in creating test cases • Facilitate various ceremonies including grooming, planning and review• Collaborate with product manager to define product roadmap

● Provided BA support for lead data analyst in building ETL process and implementing data warehouse solution using SSIS● Document current state workflows by creating as-is process models.● Create UML s diagrams to analyse stakeholders’ associations with the systems (using Lucid Chart).● Capture requirements via user stories with acceptance criteria● Write use cases and prepare test cases for user acceptance testing (UAT).● Provide analysis on current business workflows, including key processes such as Child Enrolment and Employee Rostering.● Draw ER diagrams and data flows diagrams to capture and analyse relationships between key IT systems, including Rostering and Payroll system.● Propose business process improvements and automation via future state diagram.● Facilitate requirement gathering workshops in face-to-face setting or via teleconferencing tools (Cisco WebEx, Skype, MS Teams).● Work closely with Change Manager to document system changes and relay user trainings for system changes.● Provide post go-live support for core systems, including: Recruitment, Rostering and Compliance Management.● Assist with monitoring software development life cycle (SDLC) for the Child Care Management System.● Gather requirements, design, prototyping and implement reporting solutions in Power BI.

Melbourne, Australia

Key responsibilities:• Gather and analyse stakeholder’s requirements via stakeholder interviews.• Initiate stakeholder engagement and prepare interview questions. • Validate requirements against business objectives to identify functional and non-functional requirements.• Create business process models to evaluate current Onboarding system and propose future state (using Lucid Chart). • Design database schema and ER diagrams to analyse As-Is system.• Draw UML use case diagrams to identify stakeholder’s associations with the current system.• Write and test SQL stored procedures to achieve functional requirements. • Build multiple web prototypes, using HTML, CSS and JavaScript, to demonstrate specific requirements during Onboarding project.• Develop dynamic search, using RestAPI, used in ISGM’s expression of interest website.• Create mobile-friendly website to support technicians applying to work with Telstra through ISGM web portal.• Research and test technical solutions based on business requirements for NBN survey project.• Document user stories and business requirement specifications for multiple projects.Achievements:• Conduct multiple business meetings to executive managers to propose potential solutions. • Successfully completed multiple projects for high value clients: Telstra & NBN.• Analysed and documented function requirements which were signed-off by stakeholders and used to develop solutions for current Onboarding system.

Melbourne, Australia

• Ensure excellent communication between internal and external stakeholders, via phone calls and emails• Frequently use multiple systems include Siebel, Salesforce and ClickPOS• Sufficiently train new employees to meet the highest performance

• Repair and service damaged home computers and laptops• Effectively participate in designing WordPress website for business clients

Master Of Technology (M.Tech.), Information Technology

Bachelor'S Degree, Information Technology