Trupti Raikar Email & Phone Number

Karnataka, India

Project Implementation:Successfully implemented 200+ projects end-to-end, demonstrating a meticulous approach to project control and delivery.Account Management:Managed multiple accounts and project timelines, ensuring the annual launch of registration forms for School Districts in the USA and Canada.Client Relationship Building:Established strong client relationships as the first point of contact, fostering trust and open communication.Technical Expertise:Utilized proprietary tools and software to configure solutions, providing clients with tailored engineering solutions based on key requirements.Quality Assurance:Ensured the quality of solutions through a rigorous QA process, contributing to a 100% Customer Satisfaction (CSAT) score for two consecutive years. Issue Analysis and Troubleshooting:Analyzed issues to identify troubleshooting methods for quick remediation, maintaining response times to support business continuity.Performance Evaluation:Reviewed cases, chats, and calls, providing constructive feedback to enhance the overall customer support experience.Client Support:Served as the primary point of contact for support related to owned solutions and products, offering guidance and mentoring to new joiners.Database Management:Updated and maintained the current customer support database to ensure accurate and timely information.Problem Solving:Designed tailored engineering solutions for customers based on key requirements, addressing discovered issues and recurrent customer complaints.Training and Support:Worked directly with clients in the rollout and post-rollout stages, providing training and support for new applications and systems.Continuous Improvement:Researched new tactics to enhance responses and shorten remediation times, explaining technical information in clear terms to promote better understanding for non-technical users.