Alan Williams Email & Phone Number

Brisbane, Australia

Melbourne, Australia

As a cluster of Managed Services and Business Solutions companies the roles for NW Computing, Traffio and Cusial were diverse and varied. Responsibilities included, but not limited to, the following;• Business Operations• Customer Success & Account Management• Systems & Sales Support• Accounts Payable, Receivable & Payroll• General HR• Provided an outstanding level of customer service, with a logical approach to troubleshooting and problem resolution, including the management of all contracts and sales activities.• Working closely with internal teams to deliver results in support of customers, Sales Team colleagues and Technical Delivery Services.• Developed and implemented company-wide policies to enable structure for rapid expansion and growth was a career highlight.• Strong business acumen with knowledge of financial systems and controls

Melbourne, Australia

• Assisting Operations with the recording and monitoring of employee schedules, including external meetings, lunch rosters, sick leave and daily attendance. This is to ensure that the sales floor was responsive at all times • The first point of customer contact, including qualifying leads, management of both the info and sales inbox• Distributed all inbound sale leads between multiple departments (AppsCore, WME, NBW). Leads may be received via phone (VoIP), Live Chat, direct website queries, and email.• Provided customised sales reporting to upper Management as one of two CRM Administrators• Responsible for training and on-boarding of new Sales team members. Ensuring all Sales staff are confident with operating and updating the CRM database.• Daily management of CRM data, guaranteeing all information has been captured and converted correctly as indicated by company policy • Created and implemented the standardised WME’s digital health-check audit, in order to consolidate the current set of templates utilised • Produced daily audits for both AppsCore and WME’s potential clientele – these audits are a digital health check; an evaluation process for each client’s website, in order to assess their Google domain authority potential, these audits are used to build sales rapport• Presented to the CEO, a proposal for the restructuring of the sales department, offering both a time and cost analysis, as well as suggestions to streamline internal processes.

Cape Town Area, South Africa

• Provided a continuous evaluation of IOLProperty processes and procedures. By actively suggesting and implementing methods to improve area operations• Responsible for the daily management of office support agents, including performance reviews, HR related functions, and team motivation • Training and implementation of all new product developments, producing training manuals and S.O.P’s for both clients and employees• Offered direction and communication to all agents so that customer service calls, emails, and Helpdesk tickets, are answered in a timely, efficient and knowledgeable manner• Initiated all sale quotes and managed contractual procedures - including the setup & testing of client interface feeds via the in-house CRM system and external portal providers on behalf of clientele• Designed and created all client-facing contracts, developing the activation/upgrade/cancellation operations, verification reminders, customer welcome packs and client account training procedures• Managed all monthly billing operations and client invoicing, Including accounts receivable, direct debits, credit card fraud investigations, client refunds and account terminations • Predicting account trends, I supplied weekly reports, on departmental needs, to the Sales Manager, CEO and franchise owners.

London, United Kingdom

• Processed and amended company novations, client payment details including issuing of credit checks• Assisted clientele with targeted mail campaigns, job postings, performance statistics based on listings and banner click-throughs• Provided customers with specific Monster (BeKnown) product training using the Cisco WebEx• Responsible for the design, and development, of the Business Intelligence Dashboard. A reporting tool created for the International Sales Team

London, United Kingdom

• Assisted New & Existing Business Teams process their client contracts using Salesforce, the CRM cloud-based software• Provided customer support, client credit and tax registration checks, while liaising with various departments for contract delivery• Updated the in-house “Remedy” CRM database while maintaining accurate client information over multiple shared documents• Solely responsible for the maintenance of TeleCityGroup’s quality checking procedure for audit purposes

London, United Kingdom

Passed UK Police curriculum at Hendon Police College after 18 weeks of intensive training.As a police officer with the MPS, we operate on the front lines, supporting victims and witnesses from all nationalities around the world, providing reassurance and instilling confidence. We are also in a position to make a proactive contribution to our area, building up relationships and trust.A modern police officer's role is about more than working to reduce crime. It is now just as much about reducing the fear of crime, working in partnership with communities to make a real difference and improve the quality of life for everyone.Policing is a unique job with unique demands, particularly in a city as incomparable as London. It's not easy, but it is rewarding - packed full of new and interesting experiences - and the key to making the UK's capital city the world's safest.

London, United Kingdom

Freelance technician responsible for the Installation of various sound and light combinations for corporate events, private functions, conferences and product launches. This combined technical skills with project management skills in order to ensure all installations were complete in time and within budget. Managed challenging customer expectations within tight timescales to provide first class customer service.Responsible for the Lighting installation for the Winter / Summer Spitalfields Festival which is host to London’s most creative music Festival. Worked closely with the production team making sure all venues were ready for performances on show day, with tight schedules, time was of utmost importance. Operated the lighting desk though specific performances, maintaining a pin point accuracy in timing for the atmosphere during each stage show.Contracted venues included Blenheim Palace (Music Festival), Royal Albert Hall (BBC Proms), Royal Festival Hall, Southbank Centre (Meltdown Festival) and Saint Paul’s Cathedral.Also worked at the Barbican, Old Billings Gate Market, The Dorchester, Hilton Park Lane and Grosvenor House Hotel. Kensington Palace, British Museum, Science / Natural History Museum including London's Guildhall. Wiltons Music Hall, Christchurch and Shoreditch Church.

Education record

Activities and Societies: First Team Hockey House Prefect Cadets

Matric Higher Grade (A-Levels Equivalent), Mathematics, Science, English And Afrikaans

Activities and Societies: First Aid