T.R. Williams Email & Phone Number

Cedar Park, Tx, Us

Austin, Texas, United States

Exceeded customer satisfaction goals and out-paced required metrics in a high-volume, live-chat environment while managing multiple, simultaneous conversationsActively managed follow-up communication and training with cross-platform management and team members in order to address ongoing or impending issuesTranscribed customer reports for follow-up from technical support teams while also addressed potential process improvement as well as maintained incoming workflow

Austin, Texas Area

• Help to establish and on-board new clients as well as provide customer service to beginner client accounts as well as provide general creative and technical support for leveraging the advertising platform• Consistently improving customer satisfaction by increasing responsiveness and anticipating customer needs• Developing new business opportunities with existing clients by promoting to unconventional markets

Austin, Texas Area

• Provided concise and meaningful updates/metrics to business unit management, including senior management in order to enable proper projection estimations of future sales• Evaluated and implementd new initiatives process/workflow improvements and program/policy changes• Created and updated job aids and assisted with training delivery• Supported the team and management in execution of inventory growth strategy and success• Participated in development of training programs for new hires and other internal areas• Lead small projects to identify workflow problems pertaining to team functions as well as recommended and implemented involving utilizing Outlook, CRMs and other, data entry and maintenance routines for the purposes of direct marketing and client relationship development• Performed item specific and general market research utilizing internal and external proprietary resources

Austin, Texas Area

Aggressively cultivated a growing, sustainable network of buyers, to optimize sales results despite an ever-advancing competitive landscape.Trained and supported a market dominant sales team while exceeding personal sales expectationsCreated and refined dynamic and lasting processes using deep knowledge of CRMs during multiple technology transition periods, including Salesforce, Jira, Sharpspring and other proprietary software

Austin, Texas

• Guided a wide-scale, broad-range of clientele on how to optimize marketing strategies across a wide variety of market environments• Created and optimized several successful Ad Campaigns including: Unify No DaPL, which went from 30,000 signatures to well over 200,000 in one week’s time• Provided technical support and trouble-shooting assistance for a wide range of technical issues across multiple platforms and browsers including IE, Safari, Firefox and Chrome• Developed and implemented continuing training programs to improve the customer experience as the platform expanded to include additional products such as Facebook Pixel and Instagram• Consulted and coached Marketing Experts as well as Social Media Directors to achieve greater results using new technology such as Facebook Live and Social Targeting• Identified opportunities to improve Ad Products as they related to the customer experience and Ad optimization• Worked with Sales, Account Management and other Facebook organizations to drive revenue and increase customer satisfaction

Austin, Texas

• Guided a wide-scale, broad-range of clientele on how to optimize marketing strategies across a wide variety of market environments• Created and optimized successful Ad Campaigns including: Unify No DaPL, which went from 30,000 signatures to well over 200,000 in one week’s time https://www.facebook.com/UnifyNoDAPL/• Provided technical support and trouble-shooting assistance for a wide range of technical issues across multiple platforms and browsers including IE, Safari, Firefox and Chrome• Developed and implemented continuing training programs to improve the customer experience as the platform expanded to include additional products such as Facebook Pixel and Instagram• Consulted and coached Marketing Experts as well as Social Media Directors to achieve greater results using new technology such as Facebook Live and Social Targeting• Identified opportunities to improve Ad Products as they related to the customer experience and Ad optimization• Worked with Sales, Account Management and other Facebook organizations to drive revenue and increase customer satisfaction

Austin, Texas Area

• Executed daily strategies to maximize customer satisfaction and drive product development• Established processes for resolving escalated customer issues to minimize downtime between issue acknowledgement and customer satisfaction• Navigated and improved organization within a CRM environment• Promoted customer satisfaction in a high-volume environment• Reconciled customer timeline issues in light of challenging inventory supply-chain issues

Austin, Texas Area

Handled customer service and technical support escalations from the highest spending clients in the world of business and advertising to ensure their issues were handled with care and the necessary urgency.Worked with on-site client to provide feedback on tools, processes, and systems to ensure quality and efficiency of client relationships.Gave analysis and support to Facebook advertisers based on their ad performance and brand's social media presence.Proposed, piloted, wrote, edited, and referenced submissions to improve the internal Knowledge Base to organize and better solve company technical issues.Coached and helped train other workers on the floor as well as assisted in creating training documentsMaintained extensive email and escalation queue while coordinating with various with cross-functional teams to solve problems.Worked with internal software engineers, providing systematic feedback toimprove internal tools.

Exceeded lead position figures in a competitive commission sales environment for multiple years running by offering dynamic customer solutionsAchieved exceptional levels of excellence in quality metrics since hire dateResolved escalated issues with third party regional agenciesCreated non-traditional team development methods and processesSupported end user customers and retained dissatisfied customers in a highly competitive marketLed and assisted new employees as well as implemented dynamic training processes

Privately held business focusing on writing, publishing and producing all all aspects of traditional and non-traditional games.

Performed customer contact intensive transactions on financial accounts as well as managed customer issues regarding time-sensitive commodities exchanges in a heavily regulated environment. Coordinated and initiated team progressive education projects to improve personal as well as team performance to the point of having the highest team scores floor wide for the final four continuous months of service within company.