Trystan Lackner Email & Phone Number

Toronto, Ontario, Canada

The Service Advisor ensures customers receive exceptional service, assisting with their equipment needs and facilitating smooth communication between customers and technicians. This role involves managing work orders, invoicing, and providing support to the Service Department.• Greet and assist customers with a friendly and professional demeanor.• Follow up on equipment work orders, answer phones, and address customer questions and concerns.• Manage invoicing processes and take payments from customers.• Start work orders, gather important information, and communicate effectively with technicians.• Engage in team meetings and activities to support departmental goals.

-Assisting Lead Carpenter with running projects and meeting operational needs. - Providing Customer Service to various clients on job sites to meet expectations and communicate different steps and stages of a project.- Utilizing tools and measurements to complete jobs effectively and on time. - Installing a variety of materials for Framing Walls, Insulation, Flooring, Drywall and more. - Meeting strict deadlines and schedules based on project needs. Working overtime and adjusting scope and scale to meet these needs if required. - Reading drawings and schematics required to understand and execute a project.- Utilizing various software (BuilderTrend and more) to record, track and process the progress of a job.

Deployed as: Emergency Care Worker at the Queenston Border Sample Collection Site (1 Month, Sept. 2021):- Worked alongside Canadian Border Service Agency (CBSA) and Public Health Canada to ensure regulation and policies are followed correctly with regards to travellers coming to Canada during the COVID-19 regulations, as set out by the Government of Canada. - Completed training in COVID-19 safety, WHMIS, Mental Health First Aid, Disaster Management and more through the Red Cross. - Operated using PPE and Health & Safety Guidelines as set out by Red Cross and Public Health Canada. - Performed in depth data entry while maintaining the security of private medical information using the Switch Health software platform.- Provided customer service and support under stressful situations to diverse groups of people.

Whitby, Ontario, Canada

The main objective of this internship was to develop a list of, and documents for, Intermediate Technology Competencies in order for the library to have a training foundation for the next level of skills that staff will need. Outcomes:o Read over Core Competencies list and devise where there was need for more in-depth procedures. o Research the Whitby Public Library’s technology services that are used and learn as much as possible about them. This included software like Horizon, Biblocommons, Hoopla, VDX and many more. o Interview colleagues about specific tasks and procedures related to the Intermediate Technology Competencies.o Visiting all three branches, Brooklin, Rossland and Central, to see how each one operated and to better understand their contexts more thoroughly. o Work alongside staff at the information desks to get hands on practice and knowledge of the software and hardware the Whitby Public Library uses to serve the public. o Develop the Intermediate Competencies list and get feedback from all staff as to content that should or should not be covered through surveys. o Editing, creating and updating documents in relation to the Intermediate Competencies. o Collating all the research, documents and master list for the Intermediate Technology Competencies into a Microsoft SharePoint to enable easy access. o Making the content accessible and suitable for every staff member, department and branch.

Whitby Ontario

I work as a Page at my local Whitby Public Library utilizing the dewey-decimal system. Helping organize materials, as well as assist in any programs and events the library hosts are just some of the ways I assist in the upkeep and promotion of the library's values and goals. On a daily basis I use systems like Horizon to check in and out materials as well as using Circulation Reports to find and obtain various reading materials people have put on hold. I interact with a variety of individuals from receiving feedback, helping find items, and being a welcoming smile. All done to ensure the Library functions appropriately for all the needs and wants of the community.

Ontario, Canada

Working as a Front Desk Staff with Guest Services to help aid the overall experience of guests through various methods: Managing Schedules, Checking in and out guests, Providing information and logistics to interested parties. All in an effort to provide the best guest experience, in the most effective and efficient way possible. All of this is done by utilizing various computer programs (Google Calendar, Microsoft Word, Schedule Editing Software like WEBREZ, Booking Sites/Programs etc.) to keep track of, organize and execute tasks in an organized fashion. Enhancing the experience of the guests and all parties involved, while doing it fast and efficiently.

Certificate, Project Management

Currently pursuing my CAPM and PMP certifications through UofT's graduate certificate program in Project Management.

Bachelor'S Degree, Hba Specialist International Development Studies

Specialized in Environment and Land Use, as well as Politics and Policy. Majority of my courses were focused on utilizing a human.