Tamal Sarkar Email and Phone Number

Working with procurement managers, buyers, and internal stakeholders to source the right product/SKUs for FMCGdomain.• Attaining Supply Revenue for 145% for total distribution in Delhi/NCR with net margins of 70%.• Negotiating contracts with suppliers and customers as per General Trade markets.• Control delivery processes while attaining the pricing targets as per SOP's• Plan, align and implement logistical strategy, ensuring targets are met.• Oversee product range and storage, handling, and distribution in a timely manner• Use procurement and distribution work base to track goods from origin to delivery.• Works on forecasts and inventories based on seasonality and keeping an accurate record of theprocess.• Manage the distribution involved while maintaining quality as per SCM SOP's and norms.• Develop new and existing relationships with suppliers.• Manages and minimize the risks (for example operational or reputational) that could affect orinterrupt the supply chain.• Consider the environmental impact of the supply chain to meet sustainability targets.• Manages pricing, payments, the Daily Run Rates of different SKUs from suppliers to buyers.• Manages the Warehouse capacity planning and Internal warehouse transfers of stock.• Manages Credit Control of different Modern Trade accounts in SAP (R3) database.• Also, manages the exceptional flow and IRN/GRN of stocks.

Fashion Accessories and Apparels

• Assisting and counseling the customer/travelers regarding their Flights/Hotel/Packages/ Destinations Services and Cars for the major global clients i.e. Expedia, Wotif, Last Minute and Air Asia Go.• Converting the Query calls to Sales to meet the Conversion Targets and setting high standards month on month.• Meeting the expectation related to Quality Parameters and the SLA for the process.• Helping new hires with the queries, assisting and Buddy Jack with the new hires to make them accustomed to the process regulations.• Soliciting and compiling the information and data related to processing activities.

• Designed and developed various recruitment programs.• Maintained contact network for qualified candidate recognition and sourcing.• Contacted and interviewed qualified candidates for relevant job positions• Utilized online recruiting services in researching and contacting candidates.• Created and disseminated job advertising to various social media.• Steering policies for identifying high performing talent and providing training opportunities.• Ensuring prompt resolution of employee grievances to maintain cordial management-employee relations.• Sourced candidates via job fairs, social media, e-mail campaigns and Referrals.• Administered offer letters, negotiated salaries and prepped candidates for background requirements and on-boarding paperwork.

• Conducted applicant pre-screening and interviews.• Researched job descriptions and qualifications for matching with appropriate candidates.• Provided assistance with applicant testing skill set checks background checks and reference checks.• Utilized applicant tracking system to maintain and track relationships with high potential candidates for future opportunities• Implemented and utilized cost-effective recruitment strategies to attract highly qualified and diverse candidates• Assessed recruitment trends and identified key issues to present to Business Unit Leaders and HR Business Partners• Identified traditional and non-traditional recruitment sources• Extended offers and negotiated with applicants.

• Assisting & counseling the employees for Cintas Corporation, Rockwell Automation & Goldman Sachs on their Health coverage, Workforce Administration, Payroll and Garnishment, Savings & Retirement Investments and Company Staffing system.• Create the mechanism and policies to answer all Employee grievances.• Develop team members through coaching, feedbacks. Empower them to perform their best of their ability.• Creates cross-functional alignment within the company (Brand & PR) to establish shared best practices.• Define, track, improve, and report on metrics for effective customer support operations.

Handled Health Benefits, Defined Contribution 401K Plan, Payroll, Retirement Benefits for Cintas Corporation and Rockwell Automation.

• Directed and managed the daily activities of call center agents and telephone operators.• Planned, supervised and oversaw the functions concerned to Call Center environment.• Responsible for call monitoring, coaching, training, disciplining and reviewing all the agents and operators.• Ensured that team members acquired the appropriate support & training to apply the best skills and knowledge on the jobs.• Served as an information source and resolved the operator's / agents queries.• Carried out the performance measurement and monitored & evaluated all the agents/ operators to improve the efficiency.• Compiled & maintained the lists of on - call, key schedules & personnel and ascertained that the agents / operators use them when required.

Quickbooks Technical Assistance for UK, Canada and United States.

Customer Service Specialist Amazon