Scott Johnston Email & Phone Number

Mansfield, Texas, United States

Additional roles: Senior Vice President Product Management (2024) | SENIOR DIRECTOR PRODUCT (2020-2023) | DIRECTOR BUSINESS ANALYSIS & INTEGRATION (2013-2020)I was hired to build and foster a data-driven, market-informed strategy that streamlines business processes to deliver maximum customer value. In my current role, I oversee a 25-member team. ➤➤ Invited Speaker, Business Travel Show, London, UK (2020) ➤➤ Award Winner, President’s Club for Excellence in Management… Show more Additional roles: Senior Vice President Product Management (2024) | SENIOR DIRECTOR PRODUCT (2020-2023) | DIRECTOR BUSINESS ANALYSIS & INTEGRATION (2013-2020)I was hired to build and foster a data-driven, market-informed strategy that streamlines business processes to deliver maximum customer value. In my current role, I oversee a 25-member team. ➤➤ Invited Speaker, Business Travel Show, London, UK (2020) ➤➤ Award Winner, President’s Club for Excellence in Management (2016)✔ I managed and administered the Agile framework across our global organization to improve operational infrastructure and productivity. By developing a centralized technology process, I not only addressed long-term operational problems, but also increased customer confidence in product delivery. ✔ I Identified growth and innovation necessary to save time and money. One way that I did this was pitch and implement an ingenious in-house propriety solution for approval processes. Ultimately, I significantly brought down the cost per transaction and approval process time. Expertise: Product Specifications | Cross-functional Collaboration | Vendors & External Partners | Product Manager | Vendors & External Partners | Product Launch | Vendor Management |Product Design| Continuous Improvement | Product Implementation| Program Management | Project Management | Project Planning | Staff Development & Coaching | Leadership | Forecasting Show less

Dallas, Texas, United States

MANAGER, PRODUCT & SERVICE DELIVERY (2006-2013) | SENIOR APPLICATIONS SYSTEMS ANALYST (2006-2009)I was promoted within organization to analyze existing business processes and software design for efficiency, integration, and implementation of new technologies. I oversaw 70 reports, including directors and managers.➤➤ Award Winner, Circle of Excellence ✔ I discovered a novel way to find new talent and grow current employees. To establish a succession plan for building future… Show more MANAGER, PRODUCT & SERVICE DELIVERY (2006-2013) | SENIOR APPLICATIONS SYSTEMS ANALYST (2006-2009)I was promoted within organization to analyze existing business processes and software design for efficiency, integration, and implementation of new technologies. I oversaw 70 reports, including directors and managers.➤➤ Award Winner, Circle of Excellence ✔ I discovered a novel way to find new talent and grow current employees. To establish a succession plan for building future leaders around product management, I created a technology coordination position and found agents that wanted to move into technology. I mentored staff on aspects of being a business analyst and ultimately hired 6 high performers into this pipeline role. ✔ I consistently demonstrated an aptitude for identifying customer and business needs by converting them into application and operational requirements. In one case, I executed a project that successfully integrated travel program and technology suite for a highly coveted client. I synthesized research, analysis, and stakeholder feedback into detailed product requirements. Then I was able to deliver the product ahead of schedule. ✔ I drove cross-functional teams to deliver timely product releases that led to strategic, operational, and organizational improvements.✔ I managed the creation, development, and release of agent desktop and robotics mid-office systems.Expertise: Product Roadmap | Operations & Pricing | Product Vision | Data Analysis | Product Marketing | Problem-Solving & Due Diligence | Business Development | Stakeholders | New Product Initiatives | Product Development | Use Cases & Presentations | Performance Reporting | Strategic Planning |Software Development | Integration | Account Management | Process Improvement Show less

Manage Calls Agent EvaluationsCustomer Service IssuesReport Process flaws and build possible solutionsError ReductionCreate Training Documents for Re-Current TrainingWork with Technology departments on future enhancements

Process reengineeringCreating scripts Incorporating Changes into automation and reporting toolsCreating process trees from needs and findings of assessmentsProject ManagementAccount ImplementationsAccount/Office Assessments Error ReductionCreate documents for process roll-outs or technology enhancementsUse Six-Sigma to identify and control defects and processes

Manage Calls Agent EvaluationsCustomer Service IssuesReport Process flaws and build possible solutionsError ReductionCreate Training Documents for Re-Current TrainingWork with Technology departments on future enhancements

Process reengineeringCreating scripts Incorporating Changes into automation and reporting toolsCreating process trees from needs and findings of assessmentsProject ManagementAccount ImplementationsAccount/Office Assessments Error ReductionCreate documents for process roll-outs or technology enhancementsUse Six-Sigma to identify and control defects and processes

Ensure coverage for Ticketing for Park West Reservations CenterDebit MemosT-Co for all Park West accountsCircle of Excellence Quarterly WinnerCircle of Excellence Yearly WinnerThis award had 3 company wide winners from each of the 4 divisions and 2 yearly winners from each division. Award given for implementation of Fidelity's 40,000 travelers ResAssist and later ResXAlso implementing processes for efficient scripting for agentsWork with ITTS… Show more Ensure coverage for Ticketing for Park West Reservations CenterDebit MemosT-Co for all Park West accountsCircle of Excellence Quarterly WinnerCircle of Excellence Yearly WinnerThis award had 3 company wide winners from each of the 4 divisions and 2 yearly winners from each division. Award given for implementation of Fidelity's 40,000 travelers ResAssist and later ResXAlso implementing processes for efficient scripting for agentsWork with ITTS groups on issues that may arise in:CORREXScriptingProfile Sync & RESXMAX as400 Show less