Licensed in North Carolina but currently inactive (as of 7/1/2020).

Brought in as a contract resource to assist with driving stakeholder priorities during a transition of outsourcing partners. Track incidents and projects. Drive work through meetings and escalate where needed. Remove roadblocks to allow for quicker resolution times. Collaborate with internal and external resources as needed. Provide regular updates to management.

o Act as a single point of contact for Artech Subcontractors in support of client: Reviewing and handling compliance issues Contractor performance and review; Service problem resolution; Contractor extensions and terminations. Other vendor-related issues, complaints and escalations. Timesheet and payment issues. Vendor negotiations.o Respond to questions and requests from the Artech Stakeholder for client account promptly and proactively during the whole requirement fulfillment cycle.o Build a relationship with vendor network; manage, add or remove vendors based on the business opportunity, niche skill requirement, compliance requirements and market share.o Custodian and responsible for all vendor paperwork.o Strategize to ensure legitimacy of Vendor Candidates.

At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.Artech helps its clients reduce their total cost of ownership (TCO) by delivering a range of refined staffing and technology solutions that include:•Staffing individual talent (IT, engineering, professional, scientific, clinical)•Deploying teams for the execution of projects•Delivering statement of work (SOW) resources and management for defined scope of services projects•Managing staffing vendors and suppliersArtech provides the most innovative, efficient and cost-effective workforce solutions in today's marketplace. Artech leverages its mature, quality-certified processes to provide a variety of standard and customized solutions and programs to help clients optimize their supply chain and increase time to market of their workforce requirements, hence, accelerate project progress.Artech's key workforce solutions are:•Staffing (IT, Engineering, Professional, Scientific, Clinical) •Staff Augmentation (Contingent, Contract, Temporary Labor)•Direct Hire (Permanent Placement)•Temp-to-Perm•Payrolling (Client Referrals, Pass-throughs)•Workforce Transitioning•Master Vendor Program•Recruitment Process Outsourcing (RPO)Clients have the advantage of balancing Artech's proven workforce solutions with IT SOW Project Services in cases where the scope of services or end deliverable is well defined and/or there is a strong business case for outsourcing the project.

Led an initiative to improve the hiring processes to allow the team to get resourcesadded much quicker.Setup a segmentation plan for staffing so the team was able to stay focused on allhigh priority work.Provided cross-functional team leadership of a global team (India/US) while workingto institute a “one team” mindset.Reinforcement and coordination of Incident Management, Problem Management,Change Management, and Availability Management processes.Led the team to improve the focus on Security and Compliance work whileeliminating overdue issues and adding a resource to provide better oversight andplanning.

Collaborated with global cross-functional team to resolve IT supports cases while working quickly to minimize customer impact. Analyzed and corrected change management processes to ensure adherence of ITIL processes for audit compliance. Analysis of key metrics while providing input to executives has increased oversight and helped keep account penalty free. Oversaw integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes.Identified product problems and strengths and collected data on the customer experience.Reduced gaps between delivery teams and drove rapid recovery during incidents.Reorganized metric reporting using Microsoft Excel and Power Point, Cognos, Brocade and other tools, which has cut the reporting time by 75%.

Led a project team that helped a large client reclaim over $50 million in unallocated hardware.Provided cross-functional team leadership for multiple teams in the US whileworking as part of a global infrastructure.Used extensive leadership skills to turn around troubled accounts and took themfrom red to green status.Regular use of value stream mapping for documenting team processes to pinpointproblem areas and to improve efficiency.Regularly drove teams to utilize process improvements and defect preventioninitiatives to remove waste from day-to-day work streams.Full cycle recruiting, sourcing, screening, interviewing, presenting, and placing direct hire and contract candidates in various positions.

Managed teams that supported multiple internal and external customers. Provide integrated management and coordination of Incident Management, Problem Management and Change Management processes.Full cycle recruiting, sourcing, screening, interviewing, presenting, and placing direct hire and contract candidates in various positions.Initiate infrastructure changes to promote better system availability.Continually improve upon the Recovery Model for resolution of Major Incidents to restore service quickly.Crisis Management including:Management of outages to resolutionRoot Cause Analysis completionExecutive alert communicationsManage closure of RCADocumentation of Problem details, contributing factors and preventative actions.

Licensed salesperson in State of IowaAffiliated with Skogman Realty

Manage a group of 35 to 40 consultants for the help desk and desktop support groups. Full cycle recruiting, sourcing, screening, interviewing, presenting, and placing direct hire and contract candidates in various positions.Document policies, processes and procedures for help desk and desktop groupsBuilding a basic framework for our help desk and working to ramp up staffing to more adequately support the current organization as well as prepare for new initiativesChanged structure of team to make operations more efficient while maintaining the customer focusContinually work on the planning, prioritizing and goal setting for all teams I manage

Provided pc related phone support for all Aegon sites; Fielded calls for help related to Windows NT and 2000, MS Office, MS Outlook, Novell, mainframe and AS/400 plus numerous company provided applications.

Was responsible for bringing ePolicy Orchestrator (ePO) into the company, which allowed for remote management of all desktop antivirus software.Worked extensively with security team with a focus on virus protection and policies. Provided third tier (highest level of expertise) desktop support and provided excellent customer service based on customer surveysManaged antivirus and Windows updates using remote management tools.