Thomas Edgar Email & Phone Number

Wake Forest, NC, US

Durham, NC

Durham, North Carolina, United States

Durham, NC

Raleigh, North Carolina, United States

Licensed in North Carolina but currently inactive (as of 7/1/2020).

Durham, North Carolina

Brought in as a contract resource to assist with driving stakeholder priorities during a transition of outsourcing partners. Track incidents and projects. Drive work through meetings and escalate where needed. Remove roadblocks to allow for quicker resolution times. Collaborate with internal and external resources as needed. Provide regular updates to.

Raleigh, NC

o Act as a single point of contact for Artech Subcontractors in support of client: Reviewing and handling compliance issues Contractor performance and review; Service problem resolution; Contractor extensions and terminations. Other vendor-related issues, complaints and escalations. Timesheet and payment issues. Vendor negotiations.o Respond to.

Cary, NC

• At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven.
• Staffing individual talent (IT, engineering, professional, scientific, clinical)
• Deploying teams for the execution of projects
• Delivering statement of work (SOW) resources and management for defined scope of services projects
• Managing staffing vendors and suppliersArtech provides the most innovative, efficient and cost-effective workforce solutions in today's marketplace. Artech leverages its mature, quality-certified processes to provide a.
• Staffing (IT, Engineering, Professional, Scientific, Clinical)

Cary, NC - (Work From Home)

Led an initiative to improve the hiring processes to allow the team to get resourcesadded much quicker.Setup a segmentation plan for staffing so the team was able to stay focused on allhigh priority work.Provided cross-functional team leadership of a global team (India/US) while workingto institute a “one team” mindset.Reinforcement and coordination of.

Cary, North Carolina (Work From Home)

Collaborated with global cross-functional team to resolve IT supports cases while working quickly to minimize customer impact. Analyzed and corrected change management processes to ensure adherence of ITIL processes for audit compliance. Analysis of key metrics while providing input to executives has increased oversight and helped keep account penalty.

Dubuque, Iowa Area

Led a project team that helped a large client reclaim over $50 million in unallocated hardware.Provided cross-functional team leadership for multiple teams in the US whileworking as part of a global infrastructure.Used extensive leadership skills to turn around troubled accounts and took themfrom red to green status.Regular use of value stream mapping for.

Dubuque, Iowa Area

Managed teams that supported multiple internal and external customers. Provide integrated management and coordination of Incident Management, Problem Management and Change Management processes.Full cycle recruiting, sourcing, screening, interviewing, presenting, and placing direct hire and contract candidates in various positions.Initiate infrastructure.

Iowa

Licensed salesperson in State of IowaAffiliated with Skogman Realty

Manage a group of 35 to 40 consultants for the help desk and desktop support groups. Full cycle recruiting, sourcing, screening, interviewing, presenting, and placing direct hire and contract candidates in various positions.Document policies, processes and procedures for help desk and desktop groupsBuilding a basic framework for our help desk and working.

Provided pc related phone support for all Aegon sites; Fielded calls for help related to Windows NT and 2000, MS Office, MS Outlook, Novell, mainframe and AS/400 plus numerous company provided applications.

Was responsible for bringing ePolicy Orchestrator (ePO) into the company, which allowed for remote management of all desktop antivirus software.Worked extensively with security team with a focus on virus protection and policies. Provided third tier (highest level of expertise) desktop support and provided excellent customer service based on customer.

Masters, Business Administration

Human Capital Management, Controllership, Treasury, Organizational Behavior, Managerial Economics & Finance, Global Communication, Global.

Bba, Marketing, Accounting (Minor)

International Marketing, Marketing Research, Consumer Behavior, Business Strategy, Tax Accounting, Not for Profit Accounting, Cost.