C2C Analyst
Current• Taking financial responsibility for entities across the UK and Ireland including setup and managing relationships.• Consolidating aged debt and aging customer queries backlog created by the pandemic.• Collaborating with internal departments and external companies to ensure a smooth B2B / B2C sales process; sending missing invoices, raising credits and disputing claims made.• Investigating all price and quantity discrepancies with customers, identifying the cause and creating long term solution to avoid recurring issues.• Maintaining third party customer relationships ensuring awareness of promotional deals as well as refunding costs of participation in a timely manner.• Adapting to continuous changes as the company goes through internal restructuring in management and processes.• Creating and updating company reports to summarise all customer accounts, giving management an overview of paid invoices, deductions and claims made.
