It Assistant
Current• Provides ICT administrative and secretarial support to the Senior Manager: IT• Coordinates and arrange meetings as well as travel arrangements.• Prepare and distribute meeting agendas, minutes, and supporting materials.• Responsible for ordering of IT equipment or systems• Assist with requisitions, purchase orders and monitor vendors contract renewals and cancellations.• Assist in editing of IT policies, procedures and reports.• Manage the IT Helpdesk, administer and coordinate all calls from internal and external clients.• Provide First-Line IT technical support including training services.• Ensuring that all calls are managed within SLA and are always updated.• Create and manage systems’ user accounts on Microsoft Azure and inhouse applications.• Maintain the IT software (licenses) and hardware Assets Register• Maintain desktop/laptop maintenance audit quarterly.Remote and On-site IT Support
