Currently working on the Toyota Boshoku America account • Supported ~2000 users across 15 sites utilizing SCCM for PC imaging with complex task sequence management, application packaging, and managed the Windows 10 upgrade along with SharePoint administration on ~100 site collections• Support ~400 users across 3 sites for hardware build and support activities• Project Management of Printer, Desk Phone, and Sharepoint Deployments resulting in ~50% cost reduction in printing costs, modernization of telecommunications hardware, and increasing support by ~40% productivity • Lifecycle management research for IT personal hardware including PCs, printers, mobile phone

Manage Engine UEM Administrator

• Supported ~2000 users globally on MS Office, Windows operating systems, mobile phone, deskside hardware support, and MS Exchange account management administration • Supported the migration of the company to Clarity, Service-Now and Windows 7 including developing the supporting end user documentation and training of ~300 users• Responsible for training all new hires to the Cincinnati – IT, ServiceNow, IT Service Management process training

• Maintained technical support for hybrid network for 450 users by providing System Administration support through Active Directory for Network Resources, and investigating issues stemming from missing data and outages.• Support for business applications such as MS Office 2007, Lotus Notes, Brio/Hyperion, Rumba, Peregrine, and Peoplesoft• Supported Audio/Visual equipment(projection/multiplexers) for large scale presentations and video conferencing.• Installed additional phone lines for internal digital and analog telephone system. • Provided Remote Computing support for external clients using multiple methods of connecting to the Wide Area Network

• Business Unit liaison responsible for coordinating process improvements and root cause analysis for systemic incidents • Monitored and maintained installations, procedures, processing techniques, and transactions throughout Morgan Stanley’s Network.• Responsible for the migration globally of users from Netscape Email to Outlook • Troubleshooted and responsible for first line support issues on over 1,700 applications in Morgan Stanley• LDRPS Administrator for all accounts in the company and platform resolution • Documentum, OnDemand, Omega, DealAxis, Dashboard, Account and Group Administrator • Peregrine Falcon Administrator responsible for the account administration along with Group ID creation and administration