Todd Smith Email & Phone Number

Cincinnati, OH, US

Erlanger, KY

• Currently working on the Toyota Boshoku America account
• Supported ~2000 users across 15 sites utilizing SCCM for PC imaging with complex task sequence management, application packaging, and managed the Windows 10 upgrade along with SharePoint administration on ~100 site.
• Support ~400 users across 3 sites for hardware build and support activities
• Project Management of Printer, Desk Phone, and Sharepoint Deployments resulting in ~50% cost reduction in printing costs, modernization of telecommunications hardware, and increasing support by ~40% productivity
• Lifecycle management research for IT personal hardware including PCs, printers, mobile phone

Erlanger, Kentucky

Toyota Boshoku America Erlanger Kentucky

Erlanger, Kentucky, United States

Manage Engine UEM Administrator

Cincinnati, OH

• Supported ~2000 users globally on MS Office, Windows operating systems, mobile phone, deskside hardware support, and MS Exchange account management administration
• Supported the migration of the company to Clarity, Service-Now and Windows 7 including developing the supporting end user documentation and training of ~300 users
• Responsible for training all new hires to the Cincinnati – IT, ServiceNow, IT Service Management process training

Hebron, KY

• Maintained technical support for hybrid network for 450 users by providing System Administration support through Active Directory for Network Resources, and investigating issues stemming from missing data and outages.
• Support for business applications such as MS Office 2007, Lotus Notes, Brio/Hyperion, Rumba, Peregrine, and Peoplesoft
• Supported Audio/Visual equipment(projection/multiplexers) for large scale presentations and video conferencing.
• Installed additional phone lines for internal digital and analog telephone system.
• Provided Remote Computing support for external clients using multiple methods of connecting to the Wide Area Network

Mason, Ohio

• Business Unit liaison responsible for coordinating process improvements and root cause analysis for systemic incidents
• Monitored and maintained installations, procedures, processing techniques, and transactions throughout Morgan Stanley’s Network.
• Responsible for the migration globally of users from Netscape Email to Outlook
• Troubleshooted and responsible for first line support issues on over 1,700 applications in Morgan Stanley
• LDRPS Administrator for all accounts in the company and platform resolution
• Documentum, OnDemand, Omega, DealAxis, Dashboard, Account and Group Administrator