Tim St Clair Email & Phone Number

Allen, Tx, Us

Austin, Texas, Us

• Facilitate discovery workshops to align project goals and gather key insights.• Conduct UX audits to evaluate product usability and provide actionable recommendations.• Perform competitive analyses to identify opportunities and best practices.• Conduct user interviews to gather qualitative insights and validate personas.• Create product maps or user flows to document user journeys and interaction points.• Develop wireframes to illustrate layout and functionality.• Generate design concepts and UI designs for desktop and mobile experiences.• Build rapid prototypes to test and iterate design solutions.• Plan and conduct usability testing to gather feedback and optimize user experiences.• Develop and maintain style guides or design systems for consistency across products.

Dallas, Tx, Us

Brand: ScoreSense• Managed five UX/UI Designers and one Content Writer for ScoreSense, a 3-Bureau Credit Report subscription based product• Instituted and ran company-wide qualitative and quantitative user research methodologies• Owned entire customer experience journey including acquisition, product experience and customer email, text and blog content• Increased ScoreSense® subscription conversion rate more than 40% • Expanded subscription revenue per customer from $122 to $155 • Instituted brand design system (DSM) via Sketch, Figma and InVision

St. Louis, Mo, Us

Brands: Rent-A-Center, FedEx Office, Coka-Cola, Carpet One 7-Eleven, The Cheesecake Factory, Domino's Pizza, Dave and Buster's, Mitsubishi• Owned UX methodologies for this third largest privately held marketing agency• Led the development and execution of an effective product strategy to ensure user-centric design and functionality in all projects for more than a dozen large-scale clients including Rent-A-Center, FedEx Office, Carpet One, Purina, Coca-Cola and many more• Consulted with cross-functional teams and agency partners to deliver wholistic digital customer journeys that produced tangible results• Designed Rent-A-Center’s first ecommerce customer experience by providing checkout flows, designs and functional specs for checkout and account management• Designed Purina’s single-sign on customer profile system and email strategy across all pet brands and grew the marketable database by 400%

New York, Ny, Us

Brands: Enterprise, Rent-A-Car, Macy's, Luxottica, HEB• Established a new vision and team structure of the RAPP Dallas digital group• Managed and mentored high performing design team, driving the successful execution of UX projects• Created for 7-Eleven a new franchise website experience to support the promotion of the rapidly expanding business• Upgraded Macy’s Rewards loyalty program, boosting registration and improved redemption to customers’ rewards points

Irving, Tx, Us

• Lead five UX/UI designers and front-end developers for this prominent mobile app content aggregator and retailer• Redesigned and rebranded Handango through all online and in-app mediums, while migrating to the ATG commerce platform• Responsible for overseeing consistency of in-app design and shopping experience across dozens of carriers, mobile OEM device types and platforms

Southlake, Texas, Us

• Responsible for 100% of print, digital and trade show creative for 12 Sabre Holdings brands• Worked in collaboration with the brand marketing teams and internal product groups to plan, design and execute both internal and customer facing digital marketing products with the goal of increased sales or customer retention• Led functional requirements, design and user testing for the Sabre Airline Solutions’ customer management portal. Which is the main customer management service tool for over 100 airlines• Managed user experience of internal communications portal facilitating company announcements, shared corporate resources and knowledge sharing

Dallas-Fort Worth, Texas, Us

• Lead UX/UI design for all of AA.com withing American Airlines digital marketing team• Continually enhanced user efficiencies and experience of the terminal self-service ticketing machines

Cairo, Eg

Brands: Hilton Hotels, Herman Miller, Mazda• Managed five UI designers, two information architects and two front-end developers for clients including Hilton hotels, Herman Miller and Mazda• Redesigned seven Hilton Hotel website experiences and reservation systems under a common set of ATG platform-based templates

Brands: US Air Force, American Airlines, Bahamas Ministry of Tourism, Subaru • Managed 20 Digital Art Directors, Copy Writers and Developers for this award-winning digital agency• Member of senior leadership leading development of the business plan, brand and overall business strategy• Designed and developed many award-winning website projects for the United States Air Force to drive awareness and increase leads• Redesign and launched the Subaru of America website experience

Plano, Tx, Us

Design of direct marketing and specialized advertising campaigns for a broad range of Christian-based not for profit clients. Helped launch and grow a new digital side group within the agency.