Vincent T. Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

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Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Led weekend sales at branch and boosted rental branch revenue by 10%, and achieved an 85% service quality index from upholding exceptional customer service
• Managed and dealt with more than 20 business accounts a day to support company growth and fleet growth through increased rental bookings and completed more than 100 days of rental contacts a month
• Demonstrated proficiencies in telephone, front-desk, and backend tasks within a high-volume environment through providing solutions to customer inquiries and coordinating insurance claims and corporate rental vehicles.
• Coordinated and managed 200 vehicles though overseeing service agents, analyzing vehicle demand trends and branch statistics
• Expanded market penetration and secured new rental deals by cold calling potential over 500 customers/businesses to advertise products and services

Hong Kong

• Prepared room night occupancy reports to forecast room night pickup rates and worked closely with sales department by providing crucial data analysis insights on room night pricing and anticipated inventory to reach.
• Leveraged communication skills to conduct market research on direct competitors to benchmark hotel promotional room packages and room night prices and adjusted prices daily to maximize revenue and become competitive
• Compiled and organized large data sets to generate trend analyses, seasonal forecasts, occupancy reports, and month-end financial reports to offer insights for revenue director and hotel owners
• Audited third-party online travel agencies to guarantee rate integrity across all platforms to prevent customer confusion, unethical pricing, and loss of direct booking revenue

Toronto, Ontario, Canada

• Created a 13% increase in website traction by publishing more than 100 pieces of content weekly through WordPress
• Identified lexicons in Chinese and reduced translation errors in more than 60 languages to enhance reader experience
• Increased traffic towards company website by 15% from writing original content shared by third-party websites
• Monitored and assessed social media trends and created content based on analyzing statistics and data collected

• Led and created employee orientations and trained up to 16 employees a session with an 83% satisfaction rate
• Increased inventory turnover by 13% through instigating seasonal advertisement campaigns on Chinese social media platforms
• Digitalized the consumer database and increased the efficiency of the sales department by reducing search time to seconds
• Coordinated and set up trade show booths to increase brand awareness and identified more than 670 protentional customers
• Cold called protentional customers to advertise products and services to raise brand awareness and market penetration
• Coordinated with suppliers to ensure just in time inventory management and reduced inventory costs by 16%

Master Of Marketing, Digital Marketing, Member Of Deans Honour List

Management International Business Co-Op, International Business

Exchange Student, Business Administration And Management, General