Tsukasa Muto Email & Phone Number

Rexburg, Idaho, United States

• Utilize an internal ruby application to generate SKUs and product rules for pricing that are deployed to BigCommerce, and to manage scripts to meet various business needs• Write custom SQL queries in BigQuery to analyze data, and create various reports in Data Studio• Take initiative to evaluate tools/technologies that could improve the performance of the website, customer experience, and collaboration in the workplace.

Rexburg, Idaho, United States

• Customized and added new functionalities to a BigCommerce theme with technologies such as Stencil CLI, Sass, and JavaScrip• Collaborated with a talented designer to apply current design principles to the website for better customer usability and experience• Used Lighthouse for Google Chrome to analyze the web-page performance to find opportunities to improve and applied some of the best practices such as compressing images, serving images in next-gen formats, etc

Seattle, Washington

• Effective and professional communication with customers to meet their needs and expectations. • Collaborated with Accounting Processor to resolve any account payable/receivable issues. • Accurate, timely and thorough completion of paperwork and data entry.

Greater Seattle Area

• Developed associates’ skills and talents through recognition, accountability, feedback, and engagement.• Collaborated with merchandise teams and vendors to execute floor moves, merchandise placement and sales set-up.• Utilized weekly sales reports to identify deficient areas and came up with plans to improve sales.• Encouraged and lead team members by example to drive and exceed sales and customer service.• Identified the causes of customer issues quickly and made decisions to solve them in a timely manner.• Recruited a qualified team of selling-focused Associates; build a bench for future advancements & promotions• Coached Associates on product knowledge by holding in-store product training with Vendor Representatives

Federal Way, Wa

• Observed sales associates and redirected their focus to tasks that need attention on the selling floor.• Partnered with Sales Manager to interview and employ selling focused Sales Associates.• Reviewed associates' attendance weekly to make sure that all associates worked when they were scheduled. • Observed customer traffic and relocated associates to departments needing more assistance.• Coached new hires on how to use a cash register, address customers, organize the selling floor, and replenish merchandise from the stockroom.

Tukwila, Wa

Provide an exceptional customer experience by ensuring the customer is always the priority.Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.Assist customers in all aspects of service fulfillment, have the ability to find out customer needs, and help them find what they are looking for.

Bachelor Of Science - Bs, Applied Technology, Web Development

Bachelor Of Arts (B.A.), Fashion Merchandising

Activities and Societies: Golden Key International Honor Society, Japan Club.An officer at Japan Club to teach students Japanese culture.