Tom Svendsen, Cpcu Email & Phone Number

Pekin, Il, Us

• Conduct comprehensive audits of internal processes, controls, and financial transactions to ensure compliance with industry regulations and company policies.• Evaluate the effectiveness of internal controls related to financial reporting, including those governed by the Sarbanes-Oxley Act (SOX).• Identify areas for improvement and provide recommendations to enhance operational efficiency, risk management, and compliance.• Collaborate with cross-functional teams to develop and implement remediation plans for identified control deficiencies.• Prepare audit reports documenting findings, conclusions, and recommendations for management review and action.• Stay updated on changes in regulatory requirements, industry best practices, and emerging risks relevant to the insurance sector.• Participate in special projects and initiatives to support continuous improvement efforts and strategic objectives of the company.• Serve as a subject matter expert on internal controls and audit processes, providing guidance and training to colleagues as needed.• Foster a culture of compliance, integrity, and accountability throughout the organization through effective communication and advocacy.

Pekin, Illinois, United States

• Evaluate renewal submissions for various businesses, including medium to large enterprises, for Commercial Package Policies (CPP), Business Owner’s Policies (BOP), workers comp, commercial auto, and commercial umbrella coverage.• Analyze data to determine renewal terms and pricing tailored to each business size and type.• Collaborate with brokers to address inquiries and negotiate terms for client satisfaction.• Utilize underwriting guidelines and tools to evaluate risks and make informed coverage decisions.• Order and review inspections to gather necessary information for accurate assessments.• Maintain relationships with brokers and internal teams for accurate assessments and support throughout the renewal process.• Monitor market trends and recommend enhancements for competitiveness and profitability.• Prepare renewal proposals, documentation, and reports for management and regulatory compliance.• Issue non-renewal notices when necessary, following company policies and regulations.• Stay updated on industry developments to enhance underwriting effectiveness.

Pekin, Illinois, United States

• Assess risk of new and existing business• Service needs of agents, policyholders, and internal customers via phone and e-mail• Analyze motor vehicle reports, C.L.U.E. reports, Credit Bureau Reports, and home inspection reports• Consults with other departments pertaining to individual underwriting situations, including billing, coverages, and procedures• Educate agents about product information and changes in underwriting procedures

Pekin, Illinois

• PIVOT Change Ambassador• Oversee personnel, billing functions, and workflows• Lead monthly Underwriting Support meetings• Perform quarterly appraisals and annual evaluations• Open service requests with IT department as needed• Troubleshoot problems related to quoting and billing• Track, log, and communicate system incidents to our Business Analyst team• Analyze and track employee metrics including phone calls, activities completed, and emails• Field escalated phone calls in which agents and insureds request to speak with management • Payroll, schedule, and various other personnel management duties

• PIVOT Change Ambassador• Guidewire transformation listings• Delegate processing work to team members as necessary • Implementing processing procedures for continual improvement• Coaching with an emphasis on motivating and efficient communication• Correcting IT error listings on new policies, changes, and renewals• Member of company-wide Safety Committee• Served as 2015 Employee Appreciation Week Committee member• 2015 Peers Choice Award winner for Company Core Value of Quick

• Process homeowner, automobile, and umbrella applications and changes• Assist agents with billing questions and provide reinstatement quotes• Guide agents in acquiring competitive premiums with online rater• Field general phones calls from insureds’ with billing and general coverage questions• Safety Committee Member

Peoria, Illinois

• Provide exceptional customer service to clients visiting the furniture showroom or contacting the store.• Assist customers in selecting furniture pieces that meet their needs, preferences, and budget.• Demonstrate in-depth knowledge of available furniture products, including materials, features, and customization options.• Guide customers through the sales process, from initial inquiry to final purchase, ensuring a smooth and satisfying experience.• Recommend complementary furniture pieces or accessories to enhance customers’ purchases.• Process sales transactions accurately and efficiently, including handling payments and issuing receipts.• Coordinate with delivery and logistics teams to schedule furniture deliveries and ensure timely arrival at customers’ locations.

Bloomington/Normal, Illinois Area

Assisted in the start-up of a Hall of Fame museum for the state of Illinois with a basketball enthusiast who has a tremendous passion for the past time of Illinois.

Pekin, Illinois

• Bake• Various customer service duties• Food prep• General cleaning and custodial duties

Pekin, Illinois

• Organized files • Regulated data entry• Recorded purchase orders and invoices

Pekin, Illinois

• Directed and coordinated set-up for events• Grounds crew management• Summer day camp counselor• Ticket sales

Pekin, Il

Bachelor Of Science (Bs), Management Sciences And Quantitative Methods

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General

Education record