Taronika Sweet Email & Phone Number

Plano, Texas, United States

• Manages client projects as defined by the Continuous Improvement Client Roadmap
• Documents and advises clients on operational best practices (Help Desk, Sev 1, Business Process Changes, Disaster Recovery, etc.)
• Demonstrates a thorough understanding of client specific business processes that ultimately helps clients meet their business objectives.
• Demonstrates a thorough understanding of key product areas that are most impactful to my clients.
• Demonstrates a thorough understanding of client environments and infrastructure
• Executes successful release management of customer environments, guiding customers via regression testing plans and conducting release planning meetings for user readiness

• Directed the daily operations for assigned department, leading long- and short-range planning and goal setting tosuccessfully introduce new programs and procedures which streamlined daily work activities
• Directed the workload of 3 Managers, 12 Supervisors, 400 Field Officers, and various clerical support staff; oversawonboarding, professional development, and corrective action plan, continuous improvement strategies
• Spearheaded all staffing efforts, including interviewing, training, terminations, retention efforts, and team building
• Conducted research into varied concerns and topics including creating, and compiling a range of statistics reports.,evaluating, and summarizing findings to Executive Staff
• Executed various writing tasks such as preparing reports, drafting policies, and procedures, composing operationalsummaries, designing data formats, and developing presentations to facilitate information exchange.
• Assisted the public, high-level management, county employees, private sector vendors, law enforcement agencies,citizens with requests, and other records to provide quality customer services and diplomatic communication.

• Led the strategic planning, program implementation, and overall vision setting for the assigned department, successfullymanaging multiple shifts while ensuring the performance of security activities aligned with policies
• Managed 3 Supervisors, 130 Field Operators and clerical support staff
• Developed and implemented an employee manual outlining all proper department procedures and policies.
• Streamlined workflow by consolidating lengthy processes and redundancy resulting in more effectiveness.
• Advised on how to create, put into practice, and evaluate strategic plans as well as on how to improve employeeperformance.
• Provided leadership and guidance; defined and implemented strategies for operational improvements. Lead innovationand development of key initiatives to support overall objectives.

• Supervised 130 Field Operators in the performance of a variety of security activities, serving in the absence of theManager to assume full shift supervision and managerial responsibilities
• Provided shift leadership, developed, and trained staff, established and monitored goals, conducted performance reviews
• Applied strong leadership talents and problem-solving skills to maintain shift efficiency and organize workflows.
• Handled complaints, inquiries, and risk management.
• Established and maintain trusting relationships with employees and management
• Collaborated with managers on employee relations matters

Dallas, Texas, United States

• Set up and ensured that all files were kept current and in accordance with filing standards
• Ensured all files were tracked and recorded/maintained in the tracking system.
• Implemented and enforce internal control and security measures in accordance with policies and government regulations

Master Of Science - Ms, Organization, Learning And Technology

Bachelor Of Applied Arts & Sciences - Baas

College of Innovation and Design

Associate Of Arts - Aa