Taronika Sweet Email & Phone Number

Plano, Texas, United States

• Manages client projects as defined by the Continuous Improvement Client Roadmap• Documents and advises clients on operational best practices (Help Desk, Sev 1, Business Process Changes, Disaster Recovery, etc.)• Demonstrates a thorough understanding of client specific business processes that ultimately helps clients meet their business objectives.• Demonstrates a thorough understanding of key product areas that are most impactful to my clients.• Demonstrates a thorough understanding of client environments and infrastructure• Executes successful release management of customer environments, guiding customers via regression testing plans and conducting release planning meetings for user readiness• Identifies systemic drivers of customer dissatisfaction and recommends solutions • Fosters long term relationships with key client base and decision makersAligns with Client Executives and meet regularly to understand client roadmaps• Drives proactive account management activities

Directed the daily operations for assigned department, leading long- and short-range planning and goal setting tosuccessfully introduce new programs and procedures which streamlined daily work activities• Directed the workload of 3 Managers, 12 Supervisors, 400 Field Officers, and various clerical support staff; oversawonboarding, professional development, and corrective action plan, continuous improvement strategies• Spearheaded all staffing efforts, including interviewing, training, terminations, retention efforts, and team building• Conducted research into varied concerns and topics including creating, and compiling a range of statistics reports.,evaluating, and summarizing findings to Executive Staff• Executed various writing tasks such as preparing reports, drafting policies, and procedures, composing operationalsummaries, designing data formats, and developing presentations to facilitate information exchange.• Assisted the public, high-level management, county employees, private sector vendors, law enforcement agencies,citizens with requests, and other records to provide quality customer services and diplomatic communication.• Acted in response to citizen requests, handled various inquiries, provided an interpretation of policy, procedures, andconducted follow-up on issues to ensure quality services• Fostered a leadership team of self-organizing, proactive, high-performers through my visionary leadership style andmentoring programs with management, supervisors, and trainers• Managed and approved requisitions, inventory, and issuance of supplies, materials, and equipment, implemented andmaintained systems and processes necessary for tracking dissemination and expenditures of all inventories• Handled budget review, suggest spending improvements, budget submissions, coordinated with CFO on budget request

• Led the strategic planning, program implementation, and overall vision setting for the assigned department, successfullymanaging multiple shifts while ensuring the performance of security activities aligned with policies• Managed 3 Supervisors, 130 Field Operators and clerical support staff• Developed and implemented an employee manual outlining all proper department procedures and policies.• Streamlined workflow by consolidating lengthy processes and redundancy resulting in more effectiveness.• Advised on how to create, put into practice, and evaluate strategic plans as well as on how to improve employeeperformance.• Provided leadership and guidance; defined and implemented strategies for operational improvements. Lead innovationand development of key initiatives to support overall objectives.

Supervised 130 Field Operators in the performance of a variety of security activities, serving in the absence of theManager to assume full shift supervision and managerial responsibilities• Provided shift leadership, developed, and trained staff, established and monitored goals, conducted performance reviews• Applied strong leadership talents and problem-solving skills to maintain shift efficiency and organize workflows.• Handled complaints, inquiries, and risk management.• Established and maintain trusting relationships with employees and management• Collaborated with managers on employee relations matters• Assisted in conducting and resolving investigations regarding employee complaints and concerns

Dallas, Texas, United States

Set up and ensured that all files were kept current and in accordance with filing standards• Ensured all files were tracked and recorded/maintained in the tracking system.• Implemented and enforce internal control and security measures in accordance with policies and government regulations

Master Of Science - Ms, Organization, Learning And Technology

Bachelor Of Applied Arts & Sciences - Baas

College of Innovation and Design

Associate Of Arts - Aa