Ray Li Email & Phone Number

Irvine, CA, US

Fullerton, California, United States

• Test, troubleshoot, and repair systems by identifying malfunctions
• Replace parts and components
• Perform preventative maintenance, including replacing air filters, belts, cleaning coils, and checking amperage

Orange County, California, United States

• Conducted inspection for AC units, furnaces, and duct work replacement
• Visually inspected the connections of duct works and insulation in order to meet the standard
• Performed duct leakage tests, building air flow tests, and refrigerant tests to ensure the replacement meet the Title 24 compliance
• Documented inspection findings through photographs and data entry
• Provided recommendations to home owners on how to perform basic maintenance for their new AC systems

Walnut, California, United States

• Performed preventative maintenance on all HVAC equipment such as replacing filters and belts, and cleaning condenser coils to improve the efficiency of the equipment
• Assisted in installing flex ducts in attic, and connect electrical wiring between the new thermostats and the equipment
• Programmed customers' thermostats for optimum energy efficiency
• Completed service invoices after preventative maintenance

City Of Industry, California Area

• Handle and process an average of 80 online customers orders for six accounts, including Overstock and Rue La La, by using Macola system.
• Assist the customers with products questions, problems, and complaints through email contacts and via phone calls.
• Conducted inventory reports for six accounts in order to enhance order accuracy

Irvine

• Recruited, interviewed, and hired suitable crew members for enhancing business
• Trained and mentored new crew members on proper food handling, safety procedures, and customer service standards
• Monitored performance of crew members to meet the operational standards
• Coordinated a workable shift schedule for a team of 7 crew members
• Handled customer service issues quickly and ensure satisfaction from the guests
• Optimized inventory by monitoring for product shortages and ensuring efficient service usage

Irvine

• Served customers in courteous and friendly manner
• Described and assembled promoted products to ongoing marketing promotion
• Handled 130 to 150 payment transactions on cash register daily

Associate Of Science - As, Heating, Ventilation, Air Conditioning And Refrigeration Engineering Technology/Technician

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Associate Of Arts - Aa, Business Administration And Management, General