Tim Taylor Email & Phone Number

Denver, Colorado, United States

Englewood, Colorado, United States

Denver

- Assist in defining Tier 1 training curriculum for Help Desk Specialists. Provide shoulder to shoulder training on Tier 1 calls. - Assist Help Desk Manager with both delegated and proactive management tasks.- Provide guidance to the Help Desk team on creating exceptional service and solutions.- Building relationships with other parts of IT, and business owners, to understand trends and deliver a high level of service. Act as a point of contact to business owners or product… Show more - Assist in defining Tier 1 training curriculum for Help Desk Specialists. Provide shoulder to shoulder training on Tier 1 calls. - Assist Help Desk Manager with both delegated and proactive management tasks.- Provide guidance to the Help Desk team on creating exceptional service and solutions.- Building relationships with other parts of IT, and business owners, to understand trends and deliver a high level of service. Act as a point of contact to business owners or product owners.- Reviewing tools, calls and reports to define trends of issues that can be resolved with people, process, or systems. Mentor team members to elevate their performance and experience. - Acting as a point of escalation for Help Desk team members and production support issues.- Contribute to defining, documenting, and improving Help Desk processes. - Working a minimum number of help desk shifts as scheduled and as needed. Show less

Denver

- Answering inbound help desk calls, tickets and emails from restaurants and corporate users, and resolving technical issues presented. - Participating in Tier 1 training for Help Desk and Regional Support Specialists. Learning help desk documentation with these teams.- Supporting the enterprise production support process for reporting, evaluating, resolving incidents. - Contributing to improving the help desk process, and reducing trends that drive down incident volume overall.

Greater Denver Area

- Directing warehouse associates and home installers in daily projects- Providing daily inventory counts and researching inventory discrepancies. - Processing return authorizations to vendors.- PO receiving inbound product through AX Dynamics. - Processing and tracking E-Commerce sales.- Installation of home theater systems for customers. - Provide extensive tutorial of system operation and smart features. - Set up of wireless access points.