Timo Tolonen Email & Phone Number

Support & enable the global community of thousands of freelancers, agencies, and workers completing tasks and projects on behalf of Welocalize and our clients. Operationalised the process for providing support and onboarding, through automations and improved processes, seeing us double and then double the volumes again over 2 years with effectively the.

London, United Kingdom

In my role as Director of User Retention & Experience I was responsible for YouGov's most important asset: the 11+ million members who interact with us online each day by engaging with our research and the wider YouGov community. In my time at YouGov I:- Created and hired the Panel Experience team made up of community engagement, retention, rewards and.

Responsible for creating and delivering community strategy set against wider business goalsReport community metrics and results to C-level teamRepresent community and its interests to all business, partners and membersOwn and set overall budget for community software & platform development, events, rewards and relevant campaignsManage & develop community.

Oversee delivery of community strategy across community teamProduct Owner for communityRecruit, manage and develop team of Community Managers

London, United Kingdom

Community engagementCommunity analytics and strategy Idea platform managementOnline/offline eventsManagement, training and development of Community Coordinator Team

Cambridge, United Kingdom

Community Manager for Night Shift. Managing a team of Community Coordinators across 7 days on all published titles and all social media platforms. Moderating and engaging customer base in North America/Pacific time zones. Organising and running in-game events, handling the escalation and public communication of any community/game emergencies and.

Cambridge, United Kingdom

Manage and train up team of player support representatives tasked with supporting players of all of Jagex's game titles. Act as escalating manager for any PR, technical or security related issues and concerns out of normal office hours. Ensure overall company response time, quality and quantity KPIs were satisfied by all team members and that each team.

Madrid Area, Spain

Overseeing and guiding the scheduling, submission and testing of game code at Certification before submission to the respective First Parties (Microsoft, Nintendo and Sony)Primary contact for all key stakeholders on AAA titles such as The Sims, Monopoly (and all Hasbro properties), Harry Potter and all other titles under the EA ‘Play’ label

Madrid Area, Spain

Manage the performance and career development of several direct reports as well as the overall testing processes and guidelines for the division.(The primary function of worldwide Certification is to act as an audit testing and consulting centre for all games and game related software released by Electronic Arts globally. I am in charge of the team that.

Madrid Area, Spain

Specialised 1st party (Microsoft, Sony, Nintendo) compliance software testing

Chertsey, Surrey, United Kingdom

Lead team and overall strategy of compliance testing of software prior to submission to 1st party certification. Create overall test cases and compliance rules for PC platform for all Electronic Arts products working with key stakeholders at development and QA.

Contract tester - Sony, Microsoft, Nintendo compliance as well as functional, gameplay and mobile experience.

Bachelor’S Degree, Film & Video Production, 2:1 (W/ Honours)

Film & Video production with an emphasis on screenwriting, editing and directing.

Education record