Timothy Anderson Email & Phone Number

Remote

★ Oversees outsourced back office processes including outsourced claims, enrollment processing and contact center operations for 22 Healthcare clients.★ Directs the performance of 30 domestic employees and 250 offshore staff members, with two direct reports.★ Outperformed an industry average of 15% to 20% to achieve 54% profit margin, an increase of 31%.★ Successfully restored SLAs to compliance for multiple clients, achieving 100% SLA adherence across all accounts and eliminating as much as 90% of penalties incurred by clients.★ Over two years, introduced automated claims processing that has enabled the reduction of 40 employees without impacting operations.★ Directed client account management activities from pre-sales and due diligence through requirements gathering/implementation and continuous process improvement. Significantly increasing client satisfaction and profitability.

Puyallup, Wa

★ Supervised one director, six managers, and 130 staff members, with accountability for personnel, processes, and resource management.★ Maximized employee retention by delivering improvements in employee engagement and support.★ Examined productivity metrics to determine optimal staffing levels to meet existing needs and anticipated growth.★ Recognized for designing an incentive plan that maintained high rates of productivity, and for introducing a 10-month customer awareness program that yielded gains in customer service quality.

Puyallup, Wa

★ Responsible for leading a contact center that connected veterans needing specialized outpatient care with healthcare practitioners. ★ Managed staffing and training for all roles, positioning the organization for Go Live in three months.★ Supervised two direct reports and a 90-person team, identifying opportunities for improvement that led to increased accuracy and productivity.

★ Led the Eligibility (Client/Member database), Print and Member Materials and Claims Administration departments, coordinating business planning, forecasting, and budgets.★ Managed three directors with indirect authority over eight managers, two supervisors, and a team of over 60 employees.★ Administered $14M in annual print production and $13M in annual claims payments. Consolidated print vendors and renegotiated contracts to save $3.5M annually.★ Introduced policies and procedures to ensure compliance with CMS Medicare Part D regulatory requirements.

Master Of Science, Management, Risk Management And Insurance

Bachelor Of Science, Social Studies Education