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VALUE PROPOSITION► I am highly effective in digital operations leadership and strategic planning, with extensive experience executing strategies for customer support, operations management, client engagement and team leadership.► My success is driven by my ability to build strategies that improve productivity while meeting operating and fiscal targets.SUMMARY► Engaging Operations and Strategy Leader possessing a winning blend of business expertise, skill in outsourced services management, and practical experience. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong domestic and offshore teams with organizational objectives. LEADERSHIP HIGHLIGHTS★ Manages back office processes, including outsourced claims, enrollment processing and contact center for 22 Healthcare clients representing $7M in P&L.★ Supervises 30 domestic employees and 250 offshore staff members, with two direct reports.★ Improved operations to restore SLAs to compliance for multiple clients, achieving 100% SLA adherence across all accounts in 2018.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Operations Management, Strategic Planning, Profit Growth, Contact Center Operations, Healthcare Industry, SLA Compliance, Claims Processing, Process Improvement, Cost Containment, Team Leadership
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Director, Digital Operations - Healthcare DeliveryCognizant Jan 2015 - May 2020Remote★ Oversees outsourced back office processes including outsourced claims, enrollment processing and contact center operations for 22 Healthcare clients.★ Directs the performance of 30 domestic employees and 250 offshore staff members, with two direct reports.★ Outperformed an industry average of 15% to 20% to achieve 54% profit margin, an increase of 31%.★ Successfully restored SLAs to compliance for multiple clients, achieving 100% SLA adherence across all accounts and eliminating as much as 90% of penalties incurred by clients.★ Over two years, introduced automated claims processing that has enabled the reduction of 40 employees without impacting operations.★ Directed client account management activities from pre-sales and due diligence through requirements gathering/implementation and continuous process improvement. Significantly increasing client satisfaction and profitability. -
Vice President OperationsWestern Institutional Review Board May 2014 - Sep 2014Puyallup, Wa★ Supervised one director, six managers, and 130 staff members, with accountability for personnel, processes, and resource management.★ Maximized employee retention by delivering improvements in employee engagement and support.★ Examined productivity metrics to determine optimal staffing levels to meet existing needs and anticipated growth.★ Recognized for designing an incentive plan that maintained high rates of productivity, and for introducing a 10-month customer awareness program that yielded gains in customer service quality. -
Director Of Contact Center OperationsTriwest Healthcare Alliance Nov 2013 - May 2014Puyallup, Wa★ Responsible for leading a contact center that connected veterans needing specialized outpatient care with healthcare practitioners. ★ Managed staffing and training for all roles, positioning the organization for Go Live in three months.★ Supervised two direct reports and a 90-person team, identifying opportunities for improvement that led to increased accuracy and productivity. -
Director Of Operations, Member ServicesCatamaran Sep 2007 - Mar 2013★ Led the Eligibility (Client/Member database), Print and Member Materials and Claims Administration departments, coordinating business planning, forecasting, and budgets.★ Managed three directors with indirect authority over eight managers, two supervisors, and a team of over 60 employees.★ Administered $14M in annual print production and $13M in annual claims payments. Consolidated print vendors and renegotiated contracts to save $3.5M annually.★ Introduced policies and procedures to ensure compliance with CMS Medicare Part D regulatory requirements.
Timothy Anderson Skills
Timothy Anderson Education Details
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Management, Risk Management And Insurance -
Social Studies Education
Frequently Asked Questions about Timothy Anderson
What is Timothy Anderson's role at the current company?
Timothy Anderson's current role is Accomplished Digital Operations & Strategy Leader.
What is Timothy Anderson's email address?
Timothy Anderson's email address is tt****@****ail.com
What schools did Timothy Anderson attend?
Timothy Anderson attended Florida State University, University Of South Florida.
What skills is Timothy Anderson known for?
Timothy Anderson has skills like Process Improvement, Cross Functional Team Leadership, Leadership, Management, Operations Management, Strategy, Change Management, Healthcare, Customer Service, Project Management, Program Management, Managed Care.
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Timothy Anderson
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Timothy Anderson
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Timothy Anderson
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Timothy Anderson
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