Tam Phan Email & Phone Number

Toronto, Canada

- Conduct administrative activities and engage in administrative processes, including: answering phones, preparing individual expenses, printing presentations material, etc.- Assist with day to day admin management of corporate client relationship which includes: proof reading documents, sending loan agreements to appropriate parties and coordinating with team members. - Ensure smooth onboarding of new employees through collaboration with HR and functional support teams.- Calendar Management: schedule meetings, book meeting rooms, maintain the vacation schedule. Prioritize and work to proactively identify potential needs and or adjust schedules as required. - File, review and reconcile the expense reports and service invoices in accordance with internal policies. - Book travel arrangements (domestic and international), arrange couriers, restaurant reservations.- Manage ad-hoc requests such as client events, sponsorships or donations, catering, etc.- Maintain the highest level of confidentiality at all times in circumstances where required and necessary.

Balwin Park, California

- Responsible for the security and access management services in a managed services framework.- Monitored services to ensure compliance with contractual SLAs (Service Level Agreement). - Monitored and analyzed configuration to optimize asset with demand and solutions options. - Reviewed business requests for service enhancements and proactively reviewed and adjusted SLAs to meet company goals. - Developed standards, guidelines and other required documentation to support the implementation of current and new IT management processes.- Ensured compliance with SCE IT standards and policies and regulatory requirements. Administered and managed performance metrics reporting for responsible services. - Worked cross functional with IT Business Integration & Delivery organization to understand demand, priorities, trends, and opportunities supporting the security and access management process.

Los Angeles, California, United States

- Developed and sustained relations with key client contacts, including project managers and senior management.- Made contributions to the development of new and existing industry based solutions and methodologies to grow the practice, including contributing to the internal knowledgebase, development of training materials, tools, and methods. - Designed, implemented, and supported security processes in an Enterprise Resource Planning (ERP) environment, including new implementations, role design, or assessment of a client's ERP security environment. - Actively participated in client discussion and meetings, managed engagements, prepared project documentation, balanced the occurrence of unanticipated issues, and lead workshops on security topics as needed. Implementation knowledge of Governance, Risk, and Compliance (GRC) applications, including end user provisioning, segregation of duty management, emergency access, and role management.- Assessed complex governance requirements and provided clients with leading practice recommendations of governance as it relates to security, segregation of duties, role management, and super user access.- Worked directly with client executives and management teams to help them in their efforts to define and implement strategies that make them more competitive and efficient using business technology solutions. - Worked in integrated project teams on a range of projects providing services in support of entire life cycle that included project planning, business and technology design, solution development, and implementation of operating models.

San Francisco, California, United States

- Responded to the clients' requests to create user IDs, modified/created user group profiles, defined authorizations, and modify security elements within the SAP system.- Evaluated SAP global security procedures and standards from the administrative perspective and assist in refining them to improve the overall global security environment. Provided SAP security administration for a site at the beginning of the pilot development phase of SAP R/3. - Trained on-site operations staff in security procedures required to support the production environment.- Worked within a team environment continually to enhance and improve security implementation for all domestic and international sites.- Assisted in the process of configuration of SAP HR 4.6, Organizational Management and Personnel Development. Gathered requirements that involved process analysis and improvement activities.- Worked in a large team environment that touched all HR functional areas and processes. Responsible for integrating HR Processes with each other and with the company's organizational structure.