Tina Tripoli - Doerr Email and Phone Number

Strategic consultant focused on translating business requirements into technical capabilities while ensuring the successful execution of complex technology transformations across various teams.Serves as the “first line” strategic resource to Customers, offering guidance on program execution and refinement; email trends and issues specific to Customer’s industry; upcoming Marketing Cloud Service product features and capabilities; and other insights that can help drive Customer’s success and capabilities; and other insights that can help drive Customer’s success.- Work with Customer to develop, manage, and continually refine the Program Roadmap. - Facilitate quarterly Marketing Action Planning (MAP) reviews, during which the Program Roadmap is measured and evaluated to ensure the designated SFDC account team is tracking to the overall Customer objectives.- Create weekly project schedule in collaboration with Customer and maintain adherence to the agreed upon schedule.- Prioritize initiatives for the designated SFDC account team. - Provide utilization forecasting, reporting, and project status.

For Software as a Service (SaaS) company - expertise managing long-term relationships with strategic clients to gain an understanding of the client’s organization, impact on overall business drivers, and client key product/service needs. Effective at developing, nurturing, and monitoring effective communication channels with clients and internal teams to support client and company goals. Create, execute quarterly business reviews.Actively forecast and achieve revenue goals by identifying up sell opportunities based on needs of the client or new product/service rollouts.Adept at dealing with complex customer relationships and developing resolution to critical matters.Skilled at managing and delivering client business objectives by working closely with cross-functional teams including engineering, QA, UX, product, marketing and business teams.Skilled in agile and scrum project management methodologies. Managed high-quality deliverables that met or exceeded timeline and budgetary targets.

Directed benefits and services for existing and potential members of worldwide anti-fraud association with 50,000 members and revenue of $15MM annually. Generated opportunities to increase conversion of members through e-marketing programs and direct mail programs in order to exceed membership goals. Spearheaded operational initiatives designed to improve web services to members such as automated dues payment and renewal, online membership application process, and online communities. Managed staff of 14 individuals. Including member services/inside sales; component programs and relations, including institutions of higher education, chapters and government/law enforcement partnerships (e.g., SEC, FBI, CIA, IRS); general membership application process; certification process; and product and service fulfillment to members. Directed strategic projects and worked with stakeholders to implement call monitoring process, redesign of membership dues statement, web based dues payment process, and continuing professional education (CPE) process within budget and on schedule. Developed integrated demand generation campaigns to attract new members. Directed design of e-mail newsletters, direct mail and collateral materials for retention programs. Also, collaborated with Web team to develop website design and e-commerce best practices. Directed marketing 2.0 campaigns including set-up (and management) of blogs, discussion forums and communities.Implemented reporting and analytics to identify performance improvement areas. Spearheaded cross-training for service teams; met and exceeded service level requirements at 99.9% completion on a daily basis. Also, directed SOP process for application tracking to streamline productivity and gain workflow efficiency

Executive committee member with responsibilities in strategic planning for 150 person call center. Grew from $1.7MM in revenue to $6.8MM from 2001-2005. One of five members who helped to develop a clear objective, key focal strategies and effective departmental tactical action plans.Lead the Account Management team in delivering on service level agreements for client base that included Microsoft, Adobe and Orbitz. Managed client relationship with Solomon Financial Software such that we were retained when Great Plains purchased Solomon, and again when Microsoft purchased Great Plains.Directed the HR department for the call center during ramp up from 20 employees to 150 employees. Instituted hiring practices, interview processes and new employee entry training procedures. Responsible for talent management using the 9 Box Model for succession planning and development of employees. Executed strategic sourcing techniques and Managed interview process to evaluate potential candidates, partnered with managers to frame offer packages.