Technical Support Engineer / Dynamics 365 Products / External Employee of MicrosoftApplying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:• Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction• Document incidents, report customer suggestions and technical issues to Microsoft• Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit• Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems• Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft

Application Consultant / Infor SunSystems / Infor Query & Analysis- Implemented the Ledger Accounting module for hotels like Mercure Danang French Village Bana Hills, Grand Mercure Danang, Ibis Styles Kuala Lumpur Fraser Business Park, and Ibis Style KLIA.- Deployed Ledger Accounting, Purchase Management, and Inventory Control modules for Shinhan Life Investment and Dai-ichi Life Investment.- Supported customers during work and escalated technical issues to regional leaders and the Infor Support for solutions.- Worked through the support portal and communicated with customers via email, Teams, and remote desktop applications to elicit requirements and provide solutions.- Conducted comprehensive training sessions for end users to ensure smooth adoption of new systems.- Migrated and upgraded data from on-premise to cloud environments (Single and Multi-tenant).- Developed test cases, supported customer UAT, interfaced with third-party systems, and built demo environments.- Designed efficient document flow process for purchasing, sales approval, and system entry into Infor SunSystems.- Created and regularly updated SOPs for the effective utilization of in-house and Infor products.- Developed a reporting system in Excel based on VAS200 and VAS199 circular standards using Infor Query and Analysis.

- Led, and managed 14 members and worked directly with relevant departments and leaders of the University- Planned, organized, executed, and coordinated internal & external events, programs- Supported about 570 students to receive scholarships and up to 1500 students in the national high school exam- Mobilized and supported approximately $9.500 for a student who had an accident- In charge of operations, planning, administration, training, recruitment, and student support;- Developed plans to recruit and train members to work in the organization and programs;- Organized committee of school-level programs.- Supported academic information for students;- Assisted in resolving student complaints about the social work day.

- Collaborated with internal teams to enhance the design, usability, content, and conversion points of websites and OHH- In charged of researching, consulting customers, and supporting the sales team- Carried out market research, tracked, evaluated, and worked with the team leader to meet their requirements

- Support writing ads via facebook channel;- Introduce, consult products, answer questions of customers;- Finding customers.

- Analyzed data to identify trends, generate reports, and adjust campaigns as necessary to produce the most optimal ROI- Developed on-site body content, meta descriptions, and page titles in support of SEO strategies- Strategy and management planned regarding consumer behavior, point of sales, and distributor

- Finded and associated with business;- Supported communication, posted for Langf;- Made cooperation agreements with business partners.

- Participated in the planning and organization of school-level programs;- Worked as a linker between the school and students.

- Operate, support and work with members.