Tucker Vogel Email & Phone Number

Portland, ME, US

Portland, Maine, United States

• Leveraged institutional knowledge to create, update, and implement new desktop procedures on product functionality for training purposes such as learning materials for new teammates, product functionality refreshers.
• Drive exceptional standards for Account and Project Management operations to ensure cross functional partners are operating efficiently.
• Piloted Customer Success Bug Committee program and triaged over 1000 reported bugs from Client Success teams to Support Engineering teams for review.
• Implemented a new issue reporting process within Jira for bug trend tracking and product improvements.
• Reported on weekly and monthly bug issue areas for management review.
• Primary point of contact for troubleshooting and resolving customer issues via email and phone, including escalated cases, focusing on positive customer experiences with our product along their path to retirement.

Portland, Maine, United States

• Act as the first point of contact for general client inquiries
• Drive product value by maintaining internal team tools such as creating/updating documentation, general daily maintenance and whatever else will help our clients and our team succeed
• Ensure timeliness and smooth processing of Account Management team workflows
• Support collaborative communication with cross-functional teams

Portland, Maine, United States

• Primary point of contact for troubleshooting and resolving customer issues via email, chat, and phone, focusing on positive customer experiences and customer retention.
• Work in collaboration with the Marketing team and Operations team to identify KPI’s with customer experiences during peak periods and enhancing customer experience by identifying issue trends.
• Spearheading customer service quality control efforts, to minimize product issues and improve customer experience and brand reliability while reducing error rates to 1.25% month over month.
• Improved product replacement policies and Amazon Issues policies within the Brand Experience team to streamline efficiency and create a smoother customer experience.
• Delivering a high level of professionalism with all current and prospective customers while enhancing the customer experience to stimulate sales and overall customer satisfaction.

Portland, Maine

• Distribute and create incoming daily tasks via Enrollment inbox to Enrollment team including Intern/Trainee applications and miscellaneous inquiries from many other departments
• Maintain in-house database management system controlling flow of participants
• Complete Action Request Forms updating participant biographical information in multiple databases
• Print, sign, collate, and ship forms for participants to various travel agents around the world

Portland, Maine

• Answer a variety of phone calls from participants on many of CIEE’s programs
• Help solve participants problems in a professional and swift timeframe while working in collaboration with other department members
• Complete special projects as assigned by supervisors and managers in a timely manner

• Prepared and maintained private course for members and their guests
• Coordinate with superintendent and assistant superintendent to achieve the desired look of the course and the care to maintain it

Falmouth, Maine

Portland, Maine

• Scheduled and executed Floor Hockey, Volleyball and Flag Football Leagues
• Assisted with logistics of 12 Hours of Bradbury Bike race which allowed for seamless execution of event

Bachelor Of Science, Sport Management, Sport Management

Education record