Drew Tucker Email & Phone Number

Bellevue, Washington, United States

Bellevue, Washington, United States

• Led what remained of the Player Support team with integrating into the Community team.

Bellevue, Washington, United States

• Moving into a lead position on the team, in addition to my previous duties, I also:
• Took personal responsibility for driving the health of our teams and the success of our products.
• I expanded our team to include two more Specialists and a new role for content moderation.
• Rewrote job descriptions to better reflect the team’s responsibilities.
• Managed workflows and guidelines for day-to-day tasks and large projects.
• Managed relationships and expectations with external teams and partners.

Bellevue, Washington

• Building upon my experience as a Player Support Associate, I performed similar duties but took on more specialized and in-depth work, including advanced support for Destiny 2, defining a process for my team within the.
• Defined a secure place for the Player Support Team within the Live Triage body, advocating for our players and helping Release Marshals make informed decisions based on expert recommendations and sentiment risk.
• Owned support work on Destiny 2 season and expansion DLC, leading to visual and informational improvements in our guides through custom HTML and CSS.
• Co-created and lead the Accessibility@Bungie ID&E association. In this position, I helped push for new Destiny 2 in-game accessibility features and features for Bungie’s upcoming Marathon game, assisted in making.
• Created and launched a new Help Center website, allowing the Player Support Team to fully own the look, feel, and functionality of the support articles, connecting them within the Zendesk ticketing system which gave.
• Created a Mental Health Resources guide for our players, which included in-game prompts. As part of this initiative, I also created a well-being Discord server for our volunteer moderation staff.

Bellevue, Washington

• Assisted Destiny players with technical issues via Bungie.net forums and the Zendesk ticketing system.
• Worked alongside the Community Team to identify trends from in-game issues and risks to sentiment, submitting and escalating bug reports to developers.
• Authored Bungie blog content, social media communications, and support guides.
• Took ownership of the Bungie website volunteer moderation team, leading to increased engagement with the Player Support Team, better communications to track live in-game issues, and better morale for the volunteers.
• Tracked and maintained internal and public-facing documentation regarding Destiny 2 known issues.
• Contributed to weekly internal studio-wide newsletter covering the state of Bungie and its products.

Campbellsville, KY

Created new templates for use by various areas within the university, including an updated homepage and site menu.

Campbellsville, KY

• Produced creative and non-traditional strategies to market and recruit students through social media and digital marketing, and functioned as the university’s webmaster and graphic designer.

Campbellsville, Kentucky

• Managed social media through graphical campaigns for engagement, support and crises, while adding new platforms.
• Produced image and promotional marketing through: social media, digital and print advertisements, banners, other signage, emails and newsletters.
• Carried over event coverage and office accounting.

Campbellsville, Kentucky

• Covered events, writing news and features with photography, to distribute to appropriate media.
• Managed social media pages with university content, answered questions, and identified potential crises.
• Oversaw office purchase orders, billing, budget performance, and maintained a master schedule.

Campbellsville, KY

• Assisted the general manager in: training and managing employees, interviewing potential employees, resolving customer issues, inventory, creating employee schedules, employee records, and creating daily and weekly.
• Created and managed Facebook and Twitter accounts and company website.
• Implemented marketing strategies, graphics and projects to better assist customers and employees.

Campbellsville, KY

Campbellsville, KY

• Produced multiple news releases and advertisements for distribution to major print media that appeared on university’s official website and in various news publications throughout the area.

Campbellsville, KY

• Authored news articles, features, and editorials that included a monthly column.

Campbellsville, KY

• Sold and produced multiple advertisements to new businesses while maintaining current advertisers.

Campbellsville, KY

• Took part in daily advertisement meetings and production of key advertisements, learning the business side of operations.
• Completely redesigned Q104’s official website to be more accessible to users.

Campbellsville, KY

• Advised and assisted students on how to produce a newspaper, use Adobe Photoshop, photography, and edit video.
• Assisted in establishing a monthly school television program, "Taylor News Today."

Master, Management And Leadership, 4.0

B.S. In Mass Communication, Public Relations, Journalism, Cinema/Television

Activities and Societies: Campus Times Newspaper, Communications OfficePublic Relations Award 2010