Tucker B. Rampy, M.B.A. Email & Phone Number

Austin, Texas, United States

- Collaborate on the design, development, implementation, and maintenance of six chatbots across various brands to enhance customer support efficiency, prioritize customer experience, and drive positive ROI.- Enhance and optimize bot interactions, achieving deflection rates of up to 60% for chat support inquiries.- Leverage effective conversational design skills to address customer needs, enabling users to self-service their support inquiries.- Collaborate with a team of bot builders and analysts to continuously refine each chatbot by analyzing key call drivers and identifying opportunities for greater deflection.- Develop and produce reports to monitor KPIs and metrics for customer success teams, regularly presenting findings to stakeholders.- Facilitate weekly and monthly business reviews, delivering detailed analysis on key call drivers, CSAT, BSAT, and the impact of incidents on the support team.- Partner with Product, Content, Marketing, and Engineering teams to enhance the overall user experience.- Leverage API integrations and metadata to create a personalized experience for end users.- Track and improve the responses generated by our large language model, exploring innovative ways to leverage GPT capabilities.

Austin, Texas

- Worked closely with 1,000+ merchants, improving user experience while providing white-glove customer service via voice and chat channels.- Maintained > 95% customer satisfaction rating for 12+ months, earning support advocate of the month multiple times.

Austin, Texas, United States

Austin, Texas, United States

Manage multiple social media accounts with follower counts of 100k+ to facilitate growth of brand awareness and drive revenue. Strategically develop, create, execute, and analyze result-driven marketing campaigns and activities, enabling the Smart City Marketing team to drive lead generation.• Educate market audiences regarding the rental industry, current rental market trends, and apartment living• Minimize cost-per-lead through intense marketing campaigns, spurring high organic channel growth• Travel to commercial properties to facilitate partner relations and generate marketable creative assets

Dallas, Texas, United States

• Facilitate rapid growth in multiple national markets, providing seamless customer service experience across a variety of channels• Multitasking in a fast-paced environment, providing best customer care to 100+ clients at a time• Utilize inside sales representative techniques to improve partnerships and quality of care

Dallas/Fort Worth Area

Facilitate the growth of the Customer Success department during a large-scale company expansion into national markets.• Manage hundreds of customer interactions daily, across multiple social media platforms with 100k+ followers• Handle organic lead acquisition through engagement on Facebook and Instagram• Spurred growth and efficiency within the department via numerous logistic and procedural enhancement projects, resulting in increased overall departmental efficiency• Interacted daily inter-departmentally with marketing team and sales management to ensure best practices with client base

Dallas, Texas

Dallas, Texas

• Aided in the creation and implementation of a marketing strategy, spearheading growth initiatives prior to app and website launch.• Assisted with new member acquisition and Google Analytics to find eligible demographics and pursue leads for membership.

Acted as the primary marketing contact for multiple clients, involving implementation of marketing initiatives, follower acquisition, and brand awareness.- Created and implemented multiple social media accounts (Facebook, LinkedIn, Twitter)- Created storefronts for brick & mortar stores using Shopify- Created PowerPoint presentations to be used at conferences and trade shows- Rebooted websites, including taking new photos and readying sites to operate in a more official capacity- Created marketing campaigns via Google Ads and MailChimp, with follow-up via written reports through Google Analytics- Incorporated custom digital marketing strategies to optimize SEO, minimize PPC cost, and maximize conversion rates

Nacogdoches, Texas

• Interacted with and assist patrons with books, printing, and general customer service tasks on a daily basis• Utilized library inventory software to track and maintain book inventory• Manage student accounts

Nacogdoches, Tx

• Valuated firms using fundamental analyses• Managed a portfolio in a team-based setting• Created and presented a weekly stock presentation for the Information Technology sector

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba, Finance