Tudor Ceara Email & Phone Number

Brooklyn, New York, United States

Brooklyn, New York, United States

Brooklyn, New York, United States

Greater Los Angeles Area

Greater Los Angeles Area

• Supervise the Customer Support department at sustainable transportation startup, Tesloop, Inc.; recruiting, training, and advising a staff of 10 on customer support matters
• Establish and streamline company-wide processes to respond to customer feedback in order to improve the service, turning customer feedback into over 100 actionable improvements
• Quarterbacking various phone support process improvements via staffing and changes to tech, improving company wide phone answer percentage by 45%, and improving ticket resolution speed to an average of 46 minutes

Greater Los Angeles Area

• Running and administering payroll for the entire company of 70 people; optimized payroll process to bring payroll process time from 6 hrs to 1/2 hour
• Recruiting and interviewing candidates; developing company processes for recruiting and screening to increase the volume of strong applicants throughout the interview process
• Constructing contracts, offer letters, and stock option letters for employees and independent contractors
• Managed the conversion of 63 independent contractors to employees

Greater Los Angeles Area

• Manage the various corporate intricacies necessary to keep the day to day operations of the business running. This includes tasks such as:
• Overseeing the company's bank accounts and basic accounting and expense categorization
• Projecting cash-out dates to advise investment strategy
• Managing relationships with all vendors and partners (lawyers, accountants, insurance brokers, outsourced product development staff, etc.)
• Preparing diligence documents, paperwork, and contracts for investors
• Renewing business licenses, paying company taxes, etc.

Greater Los Angeles Area

• Develop per vehicle profit and loss statements in order to track the company's actual progress against financial models
• Build data visualizations on company KPIs including: revenue, price per seat, occupancy, customer feedback, ad-performance, etc
• Compile and present these visualizations to CEO daily, synthesizing them at the end of each month to create presentations for investors
• Utilize KPI visualizations and P&Ls to optimize operations and ad spend strategy, and increase revenue & vehicle occupancy

Greater Los Angeles Area

• The SAC, Occidental’s Student Activities Center, is a student-run organization that provides academic, recreational, and business resources for students, faculty, staff, and clubs at Occidental College all while.
• Organized and executed advertising strategies to raise awareness regarding our services to the Occidental community.
• Updated and maintained the Student Activities Center page on Occidental College’s website.
• Oversaw all aspects of movie ticket sales, tabulating and monitoring sales.
• Utilized social media to promote the SAC, creating an Instagram page and increasing followers from 0 to 98.

Greater Los Angeles Area

• Promoted to Manager after serving as a desk clerk for two semesters.
• Responsible for interviewing, hiring, and training a staff of 8 staff members.
• Maintained a 48k budget while providing school administrators with monthly financial reports.
• Hands-on experience in opening and closing business independently.
• Expanded discount ticket services from 3 to 7 movie theaters.
• Served as a liaison between Occidental College and local businesses to provide discounts and promotional events to the Occidental community.

Roybal Learning Center

• Provided underrepresented high school students in Downtown Los Angeles exposure to post-secondary education through College and Academic Advising.
• Researched and gathered knowledge of different aspects and information related to higher education such as financial resources and admissions requirements in order to educate students.
• Made presentations to high school students and staff regarding post-secondary education.
• Completed and organized survey, demographical, and academic data to maximize student experience.

Occidental College

• Handled forms such as invoices, book vouchers, and catalog orders.
• Processed cash, debit card, and credit card payments using a cash register and POS system.
• Documented and shipped online orders without supervision.
• Greeted customers and attended to customer needs and inquiries.