• Belong to a team whose mission is to help New York City residents obtain essential services.• Assist customers, providing options/ resolutions in a timely efficient manner.• Maintain service knowledge to better assist customers with information, comments,concerns, and questions.• Train new employees with call handling, distress customers, and new technologies.• Follow communication guidelines, policies, and procedures.• Upgrade and cancel customer service request.• Handle customer complaints and provide alternatives and/or solutions to ensure resolutionsto complaints.• Assist customers in placing orders, canceling orders and making updates to Get Food NYCorders.

• Producing advertising and marketing materials that are both visually strong and practical.

• Concurrently schedule client appointments. • Bookkeeping of receipts.• Increased companies' revenue with effective marketing strategies.• Fielded phone calls and managed/responsible for daily correspondence.