Tugba Zengin Email & Phone Number

United Arab Emirates

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Helping people see and understand data!

London, United Kingdom

London, United Kingdom

Data + Women is a community and meetup group for women who work in, with and around data. Our aim is to promote and celebrate the achievements and success of women working in the industry and give them a platform to share their knowledge and experiences.

Istanbul, Turkey

• Analysed and reported customer fault and complaints to change processes to prevent waste of effort• Processed large customer datasets using Excel to analyse numerical conclusions on how to decrease for example, average call handling time expenses made in call centre• Tested processes with actual client data to calculate the gain in average call handling time in call centre• Drew automate processes of DSL faults in order to reduce manual operation on company software • Worked with software product responsible and Alcatel to transmit Microsoft Visio drawings to system• Collaborated with Business Intelligence teams to ensure the data is interpreted and presented properly• Performed agile project management aspects through all tasks and face to face interactions with stakeholders

• Prepared large datasets containing Opex and Capex of IT department, manipulated present and historical data from SAP FI to analyse the patterns and forecast upcoming months / years trends• Validated and processed large datasets into IBM Cognos which was used for budget management• Created an analytical project election model using Excel• Supported organizational changes by conducting interviews with department head and organized group workshops, off day activities to improve team engagement• Took role in company’s IT Service Management Project in which Change and Incident Management processes are implemented on Service Now, worked in an agile manner• Worked in Sprints and used JIRA for task management and evaluation of IT process efficiency• Provided trainings for help desk members on incident management software and ITIL processes, prepared documentation including user guides and templates

• Prepared large datasets containing Opex and Capex of IT department, manipulated present and historical • Worked with clients to analyse, understand as is processes and with a value driven point of view design new processes to reduce manual effort or expense on Microsoft Visio and Tibco Nimbus• Conducted the audit mitigation plans and organized responsible teams to prepare reports on IT compliance • Managed in house customer expectations, conducted user surveys on EBA, a workflow engine, and analysed customer satisfaction rates to conduct presentations to management• Took role in company’s Quality Project that included As Is – To Be process design comparisons and finding pain points that caused wasted efforts and expenses

Msc, Business Analytics

Activities and Societies: TEDxSurreyUniversityModules Data Analytics Machine Learning & Visualisations Business Process Management (.

Bachelor Of Science (Bs), Mathematics

Science And Mathematics