Tuleeka Nandy Seal Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

India

• Handle daily application trouble tickets which will include troubleshooting of messaging (EDI/XML) and Infor Nexus system application problems and recommending resolutions• Coordinate with different stakeholders (products, business analysts, and the Engineering Team) very closely to translate the business requirements into system/functional requirements so that the team can design and build the product.• Keep track of new functionalities being added as part of the Product Release cycles and maintain expertise of product and work as a product ambassador for new products• Coordinate with Products and Engineering (internal teams) on Product enhancements and bugs• Work closely with Professional Services to ensure that team is positioned to successfully train/implement new features.• Maintain good relationships with clients and promote a range of products and services to clients.• Handled customer escalation calls and helped to resolve the issue or collaborated with other teams to take the next step towards the solution.

Bangalore

Working as a dedicated point of contact for many service providers and shippers for all the supply chain solutions of GT Nexus.Managed Product Feature Development and enhancement by gathering Client’s inputs and converting them into product requirements.

Bangalore

• Worked in Incident management, problem management and change management.• Performing various approved Changes on Exchange Servers (Change Management)• Representing the team for weekly calls where all tickets that breached would be discussed. The Expectation is to minimize breaches and explain the reason for breached and how we could avoid it in future.• Coordinating with Microsoft on escalated calls• Support project level knowledge management, interfacing with PM• Prepared the documentation, run books and presentation during transition of project Supporting Organizational Change management for the delivery Organization

Bengaluru, Karnataka, India

Bachelor Of Technology - Btech, Information Technology

Education record